Job Overview
We are seeking a dynamic and energetic Operations Manager to lead our pet care team and oversee daily facilty operations with enthusiasm and precision. In this pivotal role, you will drive sales performance, ensure exceptional customer service skills, and maintain smooth operational workflows through our daycare, grooming and boarding departments. Your leadership will inspire your team to achieve excellence while managing inventory, merchandising, and financial processes. This is an exciting opportunity for a motivated individual eager to make a positive impact in a fast-paced environment.
Responsibilities
- Lead and supervise staff, including hiring, training, coaching, and performance management to foster a motivated and high-performing team
- Oversee daily facility operations, ensuring adherence to company policies, safety standards, and operational procedures
- Manage inventory control, stock replenishment, merchandising displays, and pricing strategies to maximize sales opportunities
- Handle customer service issues with professionalism and resolve conflicts promptly to ensure customer satisfaction
- Oversee cash handling, POS (Point of Sale) systems operation, payroll processing, bookkeeping, and financial record accuracy
- Develop and implement sales strategies and promotional campaigns to boost retail sales and meet revenue targets
- Conduct employee orientation sessions, training & development programs, and manage shift schedules for efficient store coverage
- Utilize management skills to supervise cashiering operations, inventory management systems, and operational workflows effectively
Requirements
- Proven experience in management or supervisory roles within the pet care industry with a focus on sales team management
- Strong leadership skills with the ability to motivate teams and communicate managerial expectations clearly
- Excellent organizational skills with attention to detail in inventory control, bookkeeping, and cash handling procedures
- Proficiency in POS systems, purchasing software, and basic math skills for pricing and financial calculations
- Bilingual or multilingual abilities are preferred to serve diverse customer bases effectively
- Experience with employee orientation, interviewing candidates, recruiting talent, and training staff members
- Knowledge of retail math concepts such as sales calculations, pricing strategies, budgeting, and inventory management
- Strong communication skills including phone etiquette and managerial communication techniques
- Ability to manage multiple priorities efficiently through effective time management practices
- Previous assistant manager or managerial experience in a retail setting is highly desirable
Join us as an Operations Manager where your leadership will shape the success of our pet care facility! We value energetic individuals who thrive on challenges and are passionate about delivering outstanding retail experiences. This role offers the chance to grow professionally while making a tangible difference in our customers’ lives through excellent service and operational excellence.
Pay: $42,000.00 - $55,000.00 per year
Benefits:
Work Location: In person
