Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $98,601.00 - $120,000
Hours/Shift: Monday - Friday, 8:00 am - 5:00 pm (some flexibility available)
***This position is primarily in-person and based in the field/community; limited remote work may be available. Occasional evening and weekend work is required to support community meetings, events, and engagement activities.
The City of Durham’s Community Partnerships & Engagement Department leads inclusive, coordinated, and data-driven community engagement across all departments. By centralizing efforts, we streamline communication, maximize resources, and ensure consistent, high-quality outreach. Equity is at the core of our mission—centering the voices of historically marginalized communities through integrated Digital Inclusion, Language Access, and ADA programs. We serve as the hub for all engagement initiatives, helping the City connect more effectively with residents and make better, more inclusive decisions.
TheCommunity Engagement & Initiatives Managerleads a team of Engagement Analysts responsible for advancing citywide community engagement efforts and special initiatives aligned with City priorities. This role provides direct supervision, guidance, and support to staff who manage engagement across assigned City departments and lead key initiatives such as Neighborhood Spotlight, Community Conversations & Connections, and Community Capacity Building.
This is a hands-on, community-facing leadership role that requires a strong and consistent presence in neighborhoods. The Manager actively engages with residents, community organizations, and stakeholders, modeling best practices in outreach, relationship-building, and service delivery while supporting staff in the field.
***As part of the hiring process, candidates will be asked to complete exercises to assess key competencies, including writing skills, presentation development, communication, and program design.***Key Responsibilities
Team Leadership & Supervision
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Supervise and support Engagement Analysts, providing direction, coaching, and performance management
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Establish clear goals, work plans, and performance expectations; monitor progress and ensure accountability
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Foster a high-performing, collaborative team culture and model excellence in community engagement
Program & Initiative Development
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Lead the design and development of new engagement initiatives, including defining scope of work, goals, and implementation plans
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Establish program evaluation metrics and staff performance measures to track effectiveness and impact
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Ensure initiatives align with City priorities and advance equitable community outcomes
Community Engagement & Partnerships
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Maintain a strong presence in the community; build and sustain relationships with residents, organizations, and stakeholders
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Ensure engagement strategies are inclusive, accessible, and responsive to community needs
Program Oversight & Implementation
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Oversee execution of engagement initiatives, ensuring quality, consistency, and timely delivery
Data, Reporting & Continuous Improvement
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Use data to monitor performance, measure outcomes, and guide program improvements
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Develop reports, presentations, and memos for leadership and stakeholders
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Ensure consistent tracking, documentation, and evaluation of engagement activities
Core Competencies
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Strong leadership and team management skills with the ability to motivate, coach, and develop staff
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Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment
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Strong written and verbal communication skills, including report and memo writing and presentations
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Ability to design and implement programs that are meaningful, inclusive, and impactful
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Experience using data to inform decisions, track performance, and evaluate outcomes
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Strong relationship-building skills and ability to engage effectively with diverse communities
