The Iowa Department of Health and Human Services (HHS), Division of Aging and Disability Services, is seeking a highly skilled Management Analyst 3 to serve as a key business systems expert supporting Targeted Case Management (TCM) and Safety-Net Disability Services. This role is ideal for a detail-oriented, analytical professional who thrives in a collaborative environment and enjoys transforming complex business needs into effective technical solutions.
Position Overview
In this role, you will provide expert-level, application-specific system support to TCM and the state disability services. You will partner closely with DOM DoIT, TCM staff, Disability Services staff, and teams across Aging & Disability Services, Medicaid, and Compliance & Administration to ensure system performance, data accuracy, and alignment with Home and Community Based rules, Medicaid requirements, and state disability services requirements.
Key Responsibilities
- Serve as a business system expert for TCM and state disability services-specific applications, ensuring functionality, conformity, compatibility, and security.
- Develop and maintain technical assistance materials, training resources, and documentation for TCM and Disability Access Point staff.
- Create and maintain reports tailored for TCM operations and ADS leadership.
- Build data queries that meet the needs of TCM, Disability Services, HHS fiscal teams, and the Medicaid team.
- Conduct system audits focused on activity and billing data within TCM applications.
- Collaborate with data and reporting teams to improve data accuracy, reporting quality, and performance monitoring across programs.
- Support TCM and disability services quality reviews and internal audits by designing dashboards, tools, and data validation checks related to caseloads, service authorizations, timeliness, and documentation compliance.
- Analyze trends in data, member needs, and system performance to drive continuous improvement efforts.
- Act as a key liaison between Community Integration leadership, DOM DoIT, and other technical teams by translating HCBS policy changes, assessment updates, documentation standards, and other business needs into technical requirements.
- Assist with system testing, enhancement planning, and transition activities aligned with Iowa HHS modernization efforts.
- Develop and distribute the TCM Annual Report, TCM Advisory Board Reports, Consumer and Provider Surveys, and associated reporting.
Benefits
Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:
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Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
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Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
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Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
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Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
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Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
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Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
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Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.
For additional information on benefits click here.
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Background Checks
Applicants will be required to complete a background check to be considered for this position.
The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).
E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.
