The Global Business Services (GBS) Data Analyst supports day-to-day operations and continuous improvement across GBS, with a primary focus on Vendor and Customer Master Data. Reporting to the Master Data Manager, this role analyzes data, monitors performance, manages escalations, and supports operational activities to meet SLAs.
Vendor & Customer Master Data
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Support day-to-day Vendor and Customer Master Data management.
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Triage and resolve escalations from the Vendor Master (VM) and Customer Master (CM) teams with internal Rivian stakeholders.
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Act as first-level escalation contact and collaborate with the team to resolve critical issues and escalations.
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Monitor and maintain GBS escalation logs and items holding up payment, including acting as the main VM representative for the rejected/returned payments log.
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Oversee aging verifications and aging items in Rivian’s ERP and onboarding portals where Data Specialists need support.
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Work closely with Data Specialists to provide data, feedback, and guidance to maintain process quality and adherence to GBS standards (DTPs and Quality Framework).
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Oversee Data Specialists’ involvement in SOX controls.
Process Improvements & Performance
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Support the Master Data Manager with:
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Policy & Process documentation
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Process improvement and workflow optimization
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AI Governance & automation opportunities
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Monitoring and reporting of GBS process metrics and KPIs
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Monitoring and reporting of service delivery and quality
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Track and analyze key process metrics to ensure SLAs are met.
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Identify process bottlenecks, delays, and inefficiencies; conduct root cause analysis and recommend corrective actions.
Controls, Systems & Analytics
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Assist with SOX key controls and audit requests, including gathering support and preparing submissions for internal and external auditors
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Help test new systems and enhancements that impact the data team
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Pull and analyze data from SAP to prioritize master data backlogs, cleanup, and other key initiatives.
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Support quarterly 1099 data cleanup to enable accurate annual 1099 / 1042 reporting, including vendor data validation and inquiry support.
Cross-Functional Collaboration
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Partner with Procurement, Accounts Payable, Accounts Receivable, Tax, and other accounting/functional teams on Vendor and Customer Master Data processing.
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Collaborate across the organization on finance transformation initiatives (people, process, technology), building strong relationships, managing stakeholder expectations, and ensuring transparency and effective execution of solutions.
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Conduct all activities in line with company values, code of conduct, policies, and compliance requirements.
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5+ years of progressive experience in vendor management, customer management, accounts payable, accounting, or related areas.
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Experience developing or supporting AI-driven solutions is a plus.
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Experience with business analytics tools (e.g., HEX, Power BI, Databricks) and strong proficiency in Excel.
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Experience in process improvement and continuous-improvement initiatives.
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Broad understanding of modern P2P and O2C processes and related technologies.
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Experience in shared services and/or working with AP/AR offshore teams preferred.
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Demonstrated ability to work independently and as part of a team.
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Excellent communication and problem-solving skills with strong attention to detail.
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Self-starter with the ability to independently prioritize and manage workload.
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