Our Guest Experience Experts will be responsible for daily front office duties, checking in and out guests, overseeing reservations and being the overall point of contact for hotel visitors in a 47 room luxury property.
Guest Experience Associates must have excellent people skills, willingness to learn, quick reasoning, adaptability and problem solving skills.
The primary responsibilities of the Guest Experience Experts include:
- Selling guest rooms and processing room reservations.
- Checking guests in and out.
- Providing local area information, events, and attractions to guests, as well as information and the property and property facilities**
- Processing guest accounts, including postings charges and payments, and settling folios.
- Receiving and distributing guest mail, messages, emails, and faxes.
- Handling guest requests and complaints.
- Following all security procedures to ensure the safety of all guests, employees, and property.
- Generating and review reports, taking necessary action as needed.
- Maintaining a clean and organized workspace
We are looking for motivated and friendly self-starters, who share our vision and commitment to superior guest service and experience. Guest Experience Associates are offered a great opportunity to join the team of a unique and custom-designed experience for the Uptown Charlotte area.
Our Ideal Candidate will possess:
- 2 or more years front-office experience
- Flexible hours, ability to work nights, weekends & Holidays
- Excellent people skills and professional demeanor
- Proficient computer skills, experience with PMS software a plus
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Food provided
- Free parking
- Paid time off
Work Location: In person
