Job Summary
We are seeking a professional, polished and detail-oriented Office Manager/Dispatcher to join our marine service team. In this vital role, you will be the first line of contact with customers, schedule service calls, manage technician schedules, and assist with invoicing customers. The ideal candidate will be polished and professional, while provide seamless communication between customers and our service team.
Responsibilities
- Act as the primary point of contact for fielding service calls.
- Manage phone call inquiries with professionalism, demonstrating excellent phone etiquette while providing customers help scheduling and service updates.
- Maintain detailed data entry records of technician service reports.
- Support shipping & receiving processes by receiving and organizing daily parts orders.
- Collaborate effectively with team members to resolve issues swiftly and maintain high levels of customer satisfaction.
Requirements
- Minimum 40 hour work weeks. Overtime as needed.
- Proven experience in a fast paced service industry..
- Experience with Quickbooks Online.
- Strong organizational skills with the ability to manage multiple priorities simultaneously in a fast-paced setting.
- Excellent communication skills—both verbal and written.
- Proficiency in Microsoft Office Suite and Quickbooks Online for data entry, reporting, and correspondence.
Paid Holidays , Paid vacation, Paid Sick, 401K!!!
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
