Customer Care Representative
Parsippany NJ (Hybrid 2-3 Days In Office)
Full Time | Exempt
Join EBI - Support Patients & Providers
We are hiring a Customer Care Representative to support order processing, patient inquiries and customer experience for our medical device products. This is a high-impact role working directly with patients, providers and internal teams.
What you will do:
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Manage order intake, entry, invoicing and fulfillment coordination
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Handle inbound calls from patients, providers and sales teams
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Provide technical support and troubleshooting
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Process and document product and non-product complaints
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Support customer reporting, surveys and follow-ups
What we are looking for:
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3-5 years of customer service experience (healthcare preferred)
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Strong communication and problem solving skills
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Ability to manage multiple priorities in a fast paced environment
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Experience with order to cash processes a plus
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Proficiency in Microsoft Office
Why Apply?
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Make a direct impact on patient and customer experience
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Work cross-functionally with Sales, Logistics and Quality
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Opportunity to grow in a regulated healthcare environment
Apply today to deliver exceptional service and support in healthcare.
