Overview
Join our dynamic hospitality team as a Hotel Front Desk Receptionist, where your energy and organizational skills will create a welcoming environment for guests from all walks of life. In this vital role, you will be the first point of contact, providing exceptional customer service and ensuring smooth daily operations at our suburban hotel. Your positive attitude and attention to detail will help guests feel at home while supporting the efficient management of front desk functions. This paid position offers an exciting opportunity to develop your administrative and customer support skills in a fast-paced, friendly setting.
Duties
- Greet guests warmly upon arrival, check them in and out efficiently, and handle guest inquiries with professionalism and enthusiasm
- Manage multi-line phone systems to answer questions, take reservations, and direct calls accurately
- Maintain accurate records through data entry, filing, and proofreading to ensure seamless front desk operations
- Support office management tasks such as calendar management, appointment scheduling, and coordinating guest requests
- Utilize computer skills including Microsoft Office, Google Workspace, and QuickBooks for administrative tasks like billing, bookkeeping, and report generation
- Handle customer support with excellent phone etiquette, resolving guest concerns promptly and courteously
- Assist with clerical duties such as filing documents, managing office supplies, and supporting team members with administrative needs
Qualifications
- Proven experience in front desk or reception roles within hospitality or office environments
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace (Gmail, Calendar), and data entry tools
- Excellent organizational skills with the ability to multitask efficiently in a busy setting
- Bilingual abilities are highly desirable to better serve diverse guest populations
- Exceptional customer service skills paired with professional phone etiquette and active listening capabilities
- Office management experience including calendar management, filing systems, and basic bookkeeping (QuickBooks preferred)
- Clerical experience involving proofreading, data entry accuracy, and document handling
- Ability to manage time effectively while prioritizing tasks in a fast-paced environment
This role is perfect for motivated individuals eager to grow their administrative expertise while delivering outstanding guest experiences. We value energetic team players who thrive on organization and customer support—join us to make every guest’s stay memorable!
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
