The Federal Public Defender for the District of Connecticut is seeking an Assistant Computer Systems Administrator (ACSA) to join our office in June 2026. This position supports the day-to-day Information Technology operations of the Hartford and New Haven offices and works under the technical direction of the Computer Systems Administrator (CSA).
The ACSA provides frontline technical help desk support to office staff and assists with the operation, security, and maintenance of an integrated wide area Windows network environment. The position supports Windows desktops and servers, Microsoft 365 applications, Active Directory, endpoint management, network-attached storage, backups, endpoint security, hardware deployment, documentation, and general IT operations.
The ACSA also assists with litigation technology, e-discovery, discovery management workflows, document review tools, case-related software, and related user training. The position helps maintain confidentiality, integrity, availability, and security of office systems and data.
The successful candidate must have strong customer service skills, sound technical judgment, the ability to work independently and collaboratively, and a willingness to learn new technologies relevant to the office environment.
Primary Responsibilities
- Provide professional on-site and remote help desk support to end users in a legal and federal government environment, including support for hardware, software, mobile devices, printers, account access, and network connectivity issues.
- Support Microsoft Windows 11 and Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, SharePoint, and other Office applications.
- Assist with workstation imaging, software installation, patch deployment, and endpoint configuration using enterprise management tools.
- Assist with basic support and troubleshooting of network infrastructure, including switches, routers, wireless access points, cabling, network connectivity, and related hardware.
- Utilize endpoint management platforms such as ManageEngine Endpoint Central, Ivanti Unified Endpoint Manager, or similar tools.
- Support endpoint security tools, including antivirus, anti-malware, device protection, monitoring, and reporting platforms.
- Assist with basic administration and support of Windows Server, Hyper-V, Active Directory, Group Policy, file shares, user accounts, and permissions.
- Support shared storage, file access, mapped network drives, and network-attached storage systems, including Synology NAS or similar technologies.
- Assist with backup monitoring, basic backup administration, and file recovery processes.
- Support litigation technology, e-discovery, discovery management, document review, trial presentation, and case-related software.
- Assist with WordPress website administration, content updates, and related technical support as needed.
- Assist with user office technology training, Microsoft 365, cybersecurity practices, litigation support tools, and discovery workflows.
- Help maintain accurate technical documentation, user guides, asset records, support notes, and standard operating procedures.
- Perform other duties as assigned.
