The job you are trying to view has expired. Please perform a new search to find current jobs.

Benefits Aide - Human Resources Department

City of Phoenix -
Phoenix, AZ

Job Details

Full-time
$27.37 - $40.43 an hour

Benefits

401(a)
Commuter assistance
Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Vision insurance
Loan forgiveness
Opportunities for advancement
Life insurance

Qualifications

Benefits administration
Some college
Payroll deduction management
HR communication
Health insurance customer support
Internal employee customer service
PeopleSoft
Entry level
Under 1 year
Excel data analysis

Full Job Description

Job ID

62470

Job Category

Human Resources

Full/Part Time

Full-Time

Regular/Temporary

Regular

ABOUT THIS POSITION

The City of Phoenix is the 5th largest city in the country and has been recognized on the Forbes list of America's Best-In-State Employers for the past two years. With more than 14,000 employees working across 41 departments, the City of Phoenix offers opportunities for career growth and advancement. Whether you're an experienced professional or just starting your career, working in public service offers many rewards! Be a part of building the Phoenix of tomorrow.

The Human Resources Department is looking to hire an Aide to join the Benefits team. Benefits Aides advise employees, retirees, and dependents regarding employer provided benefit programs, eligibility for medical and dental coverage and payroll deductions. Responsibilities include day-to-day support in the administration of benefit programs, such as managing qualifying life events for employees and verifying dependent eligibility. Aides also participate in auditing and reconciliation of benefits enrollment records and deductions. Benefits Aides work regularly with the City's eCHRIS (PeopleSoft) database.

Benefits Aides are eligible for up to 5 days a week of telework but may be required to come in more frequently as needed for events, meetings or staffing purposes.

IDEAL CANDIDATE

Demonstrated ability to provide high-quality customer service to employees and retirees.
Skilled in explaining complex processes such as Qualified Life Event procedures and other benefit programs offered by the City.
Skilled in using Excel, search tools, and sort functions to organize, monitor, and manage workflow data efficiently.
Demonstrated ability to maintain precise records that support operational consistency and enhance overall program administration.

SALARY

Pay Range: $27.37 to $40.43 per hour.

Hiring Range: $27.37 to $36.38 per hour.

Pay Range Explanation:

Pay range is the entire compensation range for the position classification.
Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 748. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

Promotions occur when the last two digits of the pay grade increase.
Demotions occur when the last two digits of the pay grade decrease.
Lateral transfers occur when there is no change to the last two digits of the pay grade.
When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

BENEFITS

A comprehensive benefits package is offered which includes:

Traditional pension with employer and employee contributions,

for more details: Pension Information.
401(a) and 457 plans with employer contributions.
Choice of generous medical HMO, PPO, or HSA/HDHP plans.
Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
Wellness incentive of up to $720 annually.
Dental, vision, and life insurance options.
Employer paid long-term disability.
Free Bus/light rail pass.
Tuition reimbursement program up to $6,500 per year.
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 008 Benefits

MINIMUM QUALIFICATIONS

Two years of experience in an employee benefits program, including six months of experience in handling or processing claims.
OR Two years of college plus one year of personnel related work experience.
Other combinations of experience and education that meet the minimum requirements may be substituted.
All finalists for positions are subject to a criminal background check applicable to the department or position.
.
The City job description can be found here.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

Two or more years of experience using PeopleSoft (eCHRIS).
Two or more years of experience in Benefits Administration (such as processing Qualified Life Events, New Hires and dependent eligibility).
One or more years of experience reviewing employee payroll deductions.

RECRUITMENT DATES

Recruitment closes July 30, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

Job interviews may be held by video or audio conference.
for free options.
for more information.
Explore other Employment Opportunities with the City of Phoenix.
Subscribe to receive e-mail notifications about new employment opportunities.
If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Benefits Aide, JC:05000, ID# 62470, 07/23/2026, USM, CM, Benefits:008

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.