EXPERIENCE REQUIRED!!
Completes any assigned service calls, or repairs, or installations in a timely manner. Collects payment when assigned. Presents options and pricing to customers as authorized.
Hours & Working Conditions (as designated)
· Average 40 hours per week (typically 8:00 a.m. to 5:00 p.m. weekdays)
· Overtime as required -On call over weekends as required
· May work outside, in crawlspaces, closets, and attics
· Work with sheet metal and sharp objects -Lifting and physical exertion required
Duties and Responsibilities
· Troubleshoot equipment and related job problems
· Present findings and options to customers, providing advise as needed/requested
· Complete approved repairs, improvements, or installations within industry standard hours per repair pricing guide
· Clean equipment/work area -Ensure complete customer satisfaction upon completion
· Complete all paperwork required by management
· Collect for work performed if required: documents, payment or signatures
· Maintain truck inventory -Keep assigned service vehicle organized and clean
· Track vehicle maintenance and alert management when maintenance is necessary
· Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call
· Provide customers with information and pricing on service agreements, accessories, and other comfort improvements
· Provide customers with information on new equipment when repairs exceed specified amount and/or existing equipment exceeds 10 years of age
· Perform equipment installations and /or maintenance work if needed
· Identify and suggest opportunities for quality and cost improvements
· Other duties as needed
Job Requirements
· EPA certified Preferred
· Ability to push, pull, lift and carry 50LBS capacity
· A valid driver’s license with good driving record as required by the company insurance carrier(s)
· Ability to Drive, walk, go up and down stairs, bend, reach, crawl in small places
· Ability to speak, write and read English
· Ability to troubleshoot and provide repairs, or service or installations with the quality of excellence required by Total Appliance technician level.
· Two or more years of experience in the direct position applied
· Ability to follow company processes instructions, directions, policies and procedures.
· Standard technician tools required.
· Neat, clean, and professional appearance
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
License/Certification:
- AND CLEAN FL Driver's License (Required)
Work Location: In person
