Description:
Job Title: Ancillary Patient Coordinator
Job Summary:
We are seeking a dedicated and organized Ancillary Patient Coordinator to join our healthcare team. The ideal candidate will be responsible for coordinating ancillary services for patients, ensuring a seamless experience throughout their care journey. This role requires excellent communication skills, attention to detail, and a commitment to providing high-quality patient support.
Travel between the following locations is required: Southeast, Ridgewood, Grayson and Schertz.
Key Responsibilities:
- Serve as the primary point of contact for patients regarding ancillary services.
- Schedule and coordinate appointments for diagnostic tests and procedures, referrals and add ons.
- Communicate effectively with patients, families, and healthcare providers to ensure understanding of services and procedures.
- Maintain accurate patient records and documentation related to ancillary services.
- Assist patients with insurance verification and authorization processes.
- Collaborate with clinical staff to ensure timely and efficient patient care.
- Address patient inquiries and concerns in a professional and compassionate manner.
- Monitor and follow up on patient referrals to ancillary services.
- Coordinates medical materials required for patient visit
- Prepares patient exam rooms and cleans rooms
- Escorts and rooms patient to exam room.
- Responsible for checking patients in and out.
- Obtains and records vitals (blood pressure, pulse, temperature, and weight)
- Prepares patient injection site for physician/providers
- Accurately data enters new patient information in to electronic medical records (EMR) file.
- Enters surgical/clinical charges into practice management system.
- Updates patient charge sheet to ensure all services and DME are included.
- Accurately scans documents into EMR system.
- Fulfills medical records request on behalf of patient to include outside physician offices, insurance companies, worker’s compensation adjustors, etc.
- Retrieve dictation for patient chart on a daily basis.
- Monitors and works “Hold” buckets on dashboard.
- Works “Claims worklist” and dashboard on a daily basis.
- Answers and documents patient phone calls, refill messages and has them signed off by physician.
- Ensures regulatory compliance and reports any quality issues as they arise.
- Interacts with various department representatives in the group, insurance companies, and worker’s compensation adjustors.
Requirements:
Skills and Qualifications:
- High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
- Previous experience in a healthcare setting, preferably in patient coordination or support roles.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficient in using electronic health record (EHR) systems and other healthcare software.
- Ability to work collaboratively in a team-oriented environment.
- Compassionate and patient-focused approach to care.
- Requires reliable and predictable attendance
We are an equal opportunity employer and welcome applications from all qualified individuals.
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