End of Life (EOL) Service Coordinator

Teijin Automotive Technologies -
Auburn Hills, MI

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Job Details

8 hours ago

Qualifications

Customer communication
Customer inquiry handling
Manufacturing facility experience
Manufacturing company experience

Full Job Description

Teijin Automotive Technologies is an innovative and full-service Tier One supplier with a global presence and emphasis in development for lightweight technologies. Teijin Automotive offers employees the opportunity to join a leading edge company within the composite material industry and enjoy the benefits offered by a growing company in North America and internationally.

Service Contract Management

Manage and administer service contracts for programs transitioning from production to the service phase, ensuring contractual obligations are met through EOL

Develop customer facing profitable pricing strategy and gain approval from the CSP Sales Director prior to approaching the customer

Negotiate and execute service agreements with OEM customers, defining scope, pricing, lead times, and minimum order quantities for service parts

Establish and maintain service program timelines aligned with customer end-of-production (EOP) and last-order-date (LOD) milestones

Monitor service contract performance, tracking delivery, quality, and cost metrics against commitments

Serve as the primary customer-facing point of contact for all EOL program inquiries and issue resolution

One-Time Buy (OTB) Coordination

Evaluate programs for one-time buy (OTB) applicability, conducting demand forecasting and analysis to determine optimal buy quantities

Coordinate with customers to secure OTB commitments, purchase orders, and financial arrangements prior to tooling or line decommissioning

Work with Supply Chain and Procurement to execute OTB material purchases, ensuring adequate safety stock for service life projections

Manage finished goods and component inventory resulting from OTBs, partnering with warehouse operations on storage and fulfillment strategy

Track OTB inventory consumption and communicate depletion projections to customers in advance of stock-out risk

Tooling Tracking & Disposition

Lead the disposition process for all production and service tooling at program EOL, including molds, fixtures, checking gauges, and assembly tooling

Coordinate tooling reviews with Engineering and Operations to determine the condition, ownership, and disposition path for each tool

Facilitate tooling transfer agreements with customers or third-party service suppliers when tooling must be relocated to support continued service production

Manage tooling storage, maintenance, and decommissioning decisions in alignment with customer contracts and company asset policies

Maintain accurate tooling registers and disposition records throughout the EOL process, ensuring traceability and compliance

Coordinate with Finance on tooling asset write-offs, customer-owned tooling returns, and cost recovery opportunities

Lead customer owned tooling audits

Engineering & Operations Coordination

Partner with Manufacturing Engineering to assess and document service process requirements, including capacity needs, cycle times, and labor standards for low-volume service production

Coordinate with Operations on scheduling strategies for intermittent service orders, including periodic production run planning and line readiness requirements

Work with Process Engineering to maintain and archive service Bill of Process (BOP), control plans, and work instructions to support future service production events

Identify process simplification or outsourcing opportunities for service production that reduce internal burden while maintaining quality requirements

Ensure all engineering changes (ECNs) impacting service parts are evaluated, communicated, and implemented in the service program

Cross-Functional Program Management

Lead EOL program review meetings with cross-functional stakeholders including Program Management, Engineering, Quality, Supply Chain, Finance, and Operations

Develop and maintain EOL transition plans and schedules, tracking open actions and driving closure across all functions

Communicate program status updates to senior leadership and customers, escalating risks to service continuity in a timely manner

Maintain complete EOL program documentation packages, ensuring records are archived in compliance with IATF 16949 and customer-specific requirements

Support internal and external audits related to EOL programs, tooling, and service contract compliance

QUALIFICATIONS

Education

Bachelor's degree in Engineering, Manufacturing, Supply Chain, Business Administration, or a related technical field required

Advanced degree or professional certifications (PMP, APICS CPIM/CSCP) a plus

Experience

Minimum 7-10 years of experience in automotive program management, account management, customer service, or manufacturing operations within a Tier 1 supplier environment

Demonstrated experience managing automotive programs through end-of-production, including service transitions

Familiarity with composite manufacturing processes (SMC, RTM, CFRP, fiberglass) strongly preferred

Experience with OEM customer portals, service contracts, and automotive aftermarket supply chain dynamics

Background in tooling management, asset disposition, or capital equipment lifecycle a significant advantage

Technical Skills

Proficiency with ERP systems (SAP, Oracle, or equivalent); experience with MRP/inventory planning modules preferred

Strong command of Microsoft Office Suite, particularly Excel (data analysis, pivot tables) and Project

Familiarity with IATF 16949, PPAP requirements, and automotive core tools (FMEA, Control Plans, MSA)

Working knowledge of automotive customer-specific requirements (GM, Ford, Stellantis, or similar OEMs)

Core Competencies

Strong project management and organizational skills with ability to manage multiple programs simultaneously

Excellent verbal and written communication skills; ability to present to senior leadership and customer representatives

Analytical mindset with attention to detail in contract review, demand forecasting, and financial analysis

Collaborative, solutions-oriented approach with ability to influence without direct authority across cross-functional teams

High degree of initiative and self-direction in an environment with competing priorities and tight timelines

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