Job Summary
We are seeking a dynamic and compassionate Care Management Associate to join our healthcare team. In this vital role, you will coordinate patient care plans, facilitate discharge planning, and collaborate with multidisciplinary teams to ensure optimal patient outcomes. Your expertise in hospital and critical care environments will drive effective utilization review, case management, and social services support.
Title: Care Management Associate
Anticipated Start Date: 08/24/2026
Anticipated End Date: 02/20/2027
Location: Remote, (Ohio)
Hours: Monday - Friday 8am-5pm.
Required Education
- High School Diploma or equivalent
Preferred Education
- Associate's or Bachelor's degree in Healthcare Administration, Social Work, Psychology, Human Services, Nursing, or related field
Required Qualifications / Skills / Experience
- Customer service experience in a healthcare environment
- Administrative support experience
- Strong verbal and written communication skills
- Experience working with multiple computer systems
- Microsoft Excel proficiency
- Strong organizational and time management skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail
- Critical thinking and problem-solving skills
- Ability to work independently
- Ability to maintain confidentiality and HIPAA compliance
- Professionalism and emotional intelligence
- Adaptability in changing environments
Preferred Qualifications / Skills / Experience
- Medicaid experience
- OhioRISE
- Behavioral Health experience
- Care Coordination experience
- Case Management support
- Managed Care experience
- Electronic Medical Record (EMR/EHR) experience
- Health Risk Assessment experience
- Referral processing experience
- Eligibility verification
- Ohio Medicaid experience
Care Management Associate Overview
- Serve as the operational and administrative support partner for the OhioRISE Care Coordination department
- Act as the first point of contact for members, providers, guardians, and community partners
- Process referrals and verify Medicaid eligibility
- Complete Health Risk Assessments
- Respond to inbound inquiries and support the care management queue
- Maintain accurate documentation within electronic record systems
- Support care coordination activities while maintaining HIPAA compliance
- Deliver compassionate customer service to vulnerable populations
Job Duties
- Answer inbound care management inquiries
- Process OhioRISE referrals
- Verify Medicaid eligibility
- Complete Health Risk Assessments
- Document interactions in electronic systems
- Respond to member, guardian, and provider questions
- Support care coordinators with administrative tasks
- Maintain accurate records
- Utilize Excel and electronic record systems
- Coordinate with internal and external stakeholders
- Ensure HIPAA compliance
- Support changing operational priorities
Pay: $20.00 - $22.64 per hour
Work Location: Remote
