Job Overview
We are seeking a dynamic and detail-oriented Dental Treatment Coordinator to join our vibrant dental team! In this pivotal role, you will serve as the primary liaison between patients and the dental practice, ensuring a seamless experience from appointment scheduling to treatment planning. Your energetic approach and excellent communication skills will help foster trust and confidence with our patients, guiding them through their dental care journey with professionalism and warmth. This paid position offers an exciting opportunity to make a meaningful impact on patient satisfaction while supporting the efficient operation of our practice.
Responsibilities
- Act as the first point of contact for patients, providing exceptional customer service via phone, email, and in-person interactions
- Schedule, confirm, and reschedule patient appointments efficiently using patient management software and Dentrix Ascend.
- Explain treatment plans, insurance coverage, and financial options clearly to patients, ensuring they understand their care options
- Verify patient insurance benefits and assist with insurance claims processing in accordance with health regulation policies
- Maintain accurate and confidential dental records, including documentation of treatments, patient histories, and billing information
- Coordinate with dental providers to facilitate timely treatment delivery and follow-up appointments
- Manage patient inquiries regarding dental insurance policies, billing procedures, and appointment logistics while maintaining strict confidentiality
- Bonus potential on your performance
Qualifications
- Proven experience in a dental office setting, with strong knowledge of dental administrative procedures and extensive treatment planning and presentations
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with patient management software, Dentrix Ascend or comparable
- Solid understanding of dental policies related to patient privacy and confidentiality (such as HIPAA compliance)
- Excellent customer service skills with the ability to communicate effectively via phone and client interactions
- Knowledge of dental terminology and dental insurance processes is highly desirable
- Strong organizational skills with attention to detail; ability to manage multiple tasks efficiently
- Typing speed and accuracy to support efficient documentation and communication
- Must have knowlege with financing options such as CareCredit and Cherry
- Motivated, outgoing and dedicated.
- Not just looking for a JOB but a family to help build into the future
Join us as a Dental Treatment Coordinator to be part of a dedicated team committed to delivering outstanding patient care! Your energy, professionalism, and attention to detail will help create a welcoming environment where patients feel valued and cared for at every step of their dental journey.
Pay: $25.00 - $30.00 per hour
Work Location: In person
