Customer Care Representative | Johnson City, TN
Schedule: Tuesday - Saturday
Be the Friendly Voice of Hometown Plumbing & Electrical
At Hometown Plumbing & Electrical, we know that great service starts long before our technicians arrive. It starts with the person who answers the phone.
We’re looking for a dependable, customer-focused Customer Care Representative (CCR) who thrives in a fast-paced environment and enjoys helping people. If you’re organized, personable, and take pride in delivering exceptional service, we’d love to meet you.
- Answer incoming calls and respond to customer inquiries with professionalism and empathy
- Schedule service appointments and coordinate with dispatch
- Make outbound calls for appointment confirmations and follow-ups
- Maintain accurate customer records in our system
- Resolve customer concerns or escalate when necessary
- Support the service, plumbing, and electrical teams with administrative tasks
- 1+ year of customer service experience (call center or home services experience is a plus)
- Strong communication skills - both verbal and written
- Positive attitude and problem-solving mindset
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort learning new systems
- Team-oriented with a strong work ethic
- Competitive hourly pay
- Health, dental, and vision insurance
- Paid time off & paid holidays
- Ongoing training and growth opportunities
- A supportive, team-first work environment
- Stable, year-round employment with a trusted local company
At Hometown Plumbing & Electrical, we believe every interaction matters. If you’re ready to be the voice that makes customers feel heard, valued, and taken care of - we’d love to talk to you.
Hometown Plumbing & Electrical is an Equal Opportunity Employer. All candidates must successfully complete a pre-employment screening upon hire, including a review of criminal history.
