Job Description Summary
Patient Engagement Specialist II
Onsite | Austin, TX | $18–$19/hr
Be the Voice Patients Trust
If you have strong customer service experience, especially in a healthcare call center and you thrive in a fast‑paced, high‑volume environment, this role is an excellent fit. Our Patient Engagement Specialists are the first point of contact for thousands of Austin families, and your work directly shapes their care experience.
For 35+ years, our independent, physician‑owned practice has delivered relationship‑driven care across five locations. Our team believes healthcare can be better more personal, more accessible, and more compassionate. If you feel the same, we’d love to meet you.
How will you make an impact & Requirements
Onsite | Austin, TX | $18–$19/hr
If you have strong customer service experience — especially in a healthcare call center and you thrive in a fast‑paced, high‑volume environment, this role is an excellent fit. Our Patient Engagement Specialists are the first point of contact for thousands of Austin families, and your work directly shapes their care experience.
For 35+ years, our independent, physician‑owned practice has delivered relationship‑driven care across five locations. Our team believes healthcare can be better more personal, more accessible, and more compassionate. If you feel the same, we’d love to meet you.
Onsite only — not a remote role
Location: 5625 Eiger Road, Suite 200, Austin, TX 78735
Schedule Options:
Saturdays: 1–2 per month (7:45 AM-1:00 PM )
Compensation: $18–$19 per hour
Answer up to 75 inbound patient calls daily with professionalism, empathy, and accuracy
Schedule appointments, transfer calls, and create detailed messages for clinical teams
Research patient inquiries including medical record status and general questions
Triage patient concerns to determine urgency and next steps
Manage provider schedules, including reschedules and cancellations
Process website appointment requests and custom forms
Assist patients with portal/website/EMR troubleshooting
Support staff with website or portal questions
Work in a large, high‑volume office with 25 providers
This is not a front‑facing role — it is 100% call‑center‑based patient support.
1 year of customer service experience (healthcare strongly preferred)
Strong multitasking ability in a fast‑paced, high‑call‑volume environment
Excellent verbal and written communication
Dependability and punctuality
Ability to type 40–50 WPM
A genuine desire to help patients
Healthcare call center or medical office experience
Experience with EMR systems
At least 1 year of healthcare experience
Health, Dental, and Supplemental Benefits
401(k) with Employer Match
Paid Time Off
Employee Discounts
A supportive, mission‑driven team that values your work
