JOB SUMMARY
The Lead Caregiver provides mentorship and support through consistent communication, training, development, and engagement to Mentee care staff. Lead Caregivers will share caregiving knowledge, resources, and experiences with their less experienced peers, guiding mentees in their new caregiving role.
KEY ACCOUNTABILITIES
Judgement/Decision Making:
- Ensures the quality of client care and service by using specialized knowledge and judgment to assure client care standards comply with client plan of care and Agency policies
- Demonstrates consistent logic, rationality and objectivity in decision-making
- Achieves balance between quick decisiveness and slower, more thorough approaches
- Does not let personal issues get in the way of professional responsibilities
Likability:
- Creates positive first impressions and environments through appropriate body language, eye contact, posture, voice qualities, and attire
- Builds and maintains trusting relationships with care staff and clients
- Warm, sensitive, compassionate, and puts care staff and clients at ease
- Professional and kind in demeanor and approach
Coaching/Training:
- Evaluate and supervise Mentees for conformity with professional standards of in-home care, in accordance with state specific home care requirements
- Actively engages in training and new hire orientation in order to demonstrate professional home care standards
- Provides in-field orientation and in-services for Mentees during their first 90 days
- Provides guidance, recommendations, and suggestions to mentees for problem solving
- Provides feedback to Management to assist with Mentee performance
Excellence Standards:
- Performs or supervises care management activities for individual clients, including but not limited to in-home document reviews, coaching and development and identifying the need to update the care plan or tasks sheet
- Maintains compliance to all Agency care and administrative policies, procedures and regulatory requirements
- Reviews client/caregiver notes to ensure compliance and quality in documentation and care
- Manages company client in-home satisfaction survey programs by promoting participation, reviewing results and making recommendations to the management team on improving the quality of care
- Documents care issues and/or events per office policy
Ambition:
- Maintains a punctual and dependable work record
- Requires minimal supervision and often finds extra work without direction
- Acts as a role model, setting positive examples at all times
Team Player:
- Promotes Right at Home to the community, participating in community programs with other professionals when necessary and forming alliances that are most beneficial to the agency
- Effectively interacts with others to accomplish tasks
- Assists with scheduling and client coverage when team members call out
Listening:
- “Tunes in” and listens to the opinions, feelings and needs of care staff and clients
- Understands the impact of one’s behavior on others
NON-ESSENTIAL FUNCTIONS
- Represents Right at Home before the public as required by the supervisor
- Performs other duties assigned by the supervisor
EDUCATION / SKILLS / ABILITIES / AVAILABILITY
- High school graduate or G.E.D. certificate preferred
- Home care experience required
- Previous supervisory experience preferred
- Meets the requirements for employees providing direct patient care
- Read, write, speak and understand English as needed for the job
- Computer experience with data entry, word processing and Microsoft Windows® based software preferred
- Has a valid driver’s license and use of an insured automobile for work or access to adequate transportation
WORKING ENVIRONMENT
- Regular visits to client’s home in residential or care facility setting
- May occasionally work in an office setting
Job Types: Part-time, Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
Experience:
- Caregiving: 1 year (Required)
Work Location: In person
