Plumbing Dispatcher / Office ManagerBulwark Plumbing | Dallas-Fort Worth, TX
Lead the Office. Drive the Schedule. Keep the Business Moving.
Bulwark Plumbing is building something different.
We are assembling an elite plumbing organization that will expand throughout Texas and eventually into multiple states. We aren't looking for someone who simply answers phones—we're looking for the operational heartbeat of our company.
If you know ServiceTitan inside and out, understand the Texas plumbing industry, can keep technicians profitable, manage permits, licensing, customer communication, and scheduling simultaneously, and thrive in a fast-paced environment, we want to talk with you.
This position is ideal for someone who has already worked inside a successful plumbing company and wants to help build the next great one.
What You'll Do
As our Dispatcher and Office Manager, you will be responsible for keeping the entire operation running efficiently.
Responsibilities include:
- Dispatch technicians to maximize productivity and profitability
- Manage the daily schedule using ServiceTitan
- Optimize technician routes and job assignments
- Monitor job progress throughout the day
- Coordinate emergency service calls
- Communicate with customers regarding arrival times and scheduling
- Handle inbound customer calls with professionalism
- Support technicians with scheduling changes and field needs
- Verify jobs are entered correctly in ServiceTitan
- Review completed jobs for accuracy and completeness
- Assist with invoicing and job closeout
- Track permits and inspections
- Coordinate with municipalities throughout Texas
- Ensure all plumbing permits are obtained before work begins
- Maintain Responsible Master Plumber licensing records
- Monitor licensing renewals and state compliance requirements
- Assist with onboarding new technicians
- Support payroll reporting and technician performance tracking
- Coordinate warranty calls and callbacks
- Maintain exceptional customer service throughout every interaction
Required Experience
We are specifically looking for candidates who have experience working in a plumbing office.
Candidates should possess:
- Minimum 3 years of plumbing dispatch experience
- Extensive ServiceTitan experience
- Strong understanding of residential plumbing operations
- Knowledge of Texas plumbing permitting requirements
- Understanding of Responsible Master Plumber licensing requirements
- Familiarity with inspections and municipal permitting processes
- Excellent organizational skills
- Strong multitasking ability
- Ability to remain calm under pressure
- Excellent verbal and written communication skills
- Strong customer service background
- High attention to detail
Preferred Qualifications
- Experience dispatching 8–25 technicians
- Experience with plumbing sales and service operations
- Service agreement administration
- Financing coordination
- Knowledge of inventory management
- Experience with QuickBooks or accounting software
- Experience building KPIs and operational reports
- Leadership experience managing office personnel
What Success Looks Like
The ideal candidate will:
- Keep technicians fully utilized
- Maximize daily revenue through efficient scheduling
- Reduce windshield time
- Improve customer satisfaction
- Ensure permit compliance
- Maintain accurate ServiceTitan data
- Support profitable operations every day
You should enjoy solving problems, making quick decisions, and staying several steps ahead of the field.
Who We're Looking For
We want someone who:
- Takes ownership without being asked
- Thinks like an Operations Manager—not just a dispatcher
- Loves organization
- Is obsessed with customer service
- Understands urgency
- Can manage multiple priorities simultaneously
- Wants to help build a company rather than simply work for one
Why Bulwark Plumbing?
Bulwark Plumbing is being built to become one of the premier plumbing companies in Texas.
Our vision extends far beyond DFW—we are creating a scalable, multi-state organization focused on operational excellence, exceptional customer service, and providing our employees with long-term career growth.
You'll have the opportunity to help shape the systems, culture, and processes of a rapidly growing company from the ground up.
If you're looking for a place where your experience matters and your ideas will help build something exceptional, we'd love to meet you.
Position: Full-Time
Location: Dallas-Fort Worth, Texas
Compensation: Competitive salary based on experience
Benefits May Include:
- Health Insurance
- Paid Time Off
- Paid Holidays
- 401(k)
- Career Advancement Opportunities
- Ongoing Professional Development
Join a company that's building the future of plumbing—not just another plumbing company.
Pay: $31.47 - $37.90 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
