General Manager – Action Play Zone and Cafe
Position Title: General Manager
Reports To: Owner
Job Type: Full-Time
Position Summary
The General Manager is responsible for the overall operation, profitability, safety, and guest experience of the indoor play center. This role oversees all daily operations, including staff management, customer service, food and beverage operations, birthday parties, facility maintenance, safety compliance, inventory, marketing initiatives, and financial performance. The General Manager creates a fun, clean, and safe environment while ensuring exceptional customer service and operational excellence.
Essential ResponsibilitiesOperations Management
- Oversee all daily operations of the indoor playground and café.
- Ensure the facility is clean, organized, and operating efficiently.
- Conduct daily opening and closing inspections.
- Maintain all play equipment and ensure safety standards are met.
- Coordinate repairs and preventative maintenance.
- Monitor guest traffic and staffing levels throughout the day.
Staff Management
- Recruit, interview, hire, and train employees.
- Develop weekly staff schedules.
- Supervise managers, party hosts, café staff, front desk, and play attendants.
- Conduct employee evaluations and coaching.
- Maintain a positive, team-oriented work environment.
- Enforce company policies and procedures.
Customer Experience
- Ensure every guest receives outstanding customer service.
- Resolve guest concerns professionally and promptly.
- Monitor online reviews and customer feedback.
- Build relationships with repeat customers and community partners.
Birthday Party & Event Management
- Oversee party scheduling and execution.
- Ensure party hosts deliver an exceptional guest experience.
- Verify party rooms are prepared and cleaned between events.
- Assist with special events and seasonal programming.
Food & Beverage Operations
- Oversee café operations.
- Ensure food safety and sanitation standards are followed.
- Monitor food quality and presentation.
- Maintain inventory and place supply orders.
- Control food and labor costs.
Financial Responsibilities
- Meet monthly revenue and profitability goals.
- Monitor labor costs and scheduling efficiency.
- Review daily sales reports.
- Manage budgets and expenses.
- Approve invoices and vendor payments.
- Reduce waste and improve operational efficiency.
Safety & Compliance
- Maintain compliance with all health department regulations.
- Ensure OSHA and playground safety standards are followed.
- Conduct regular safety inspections.
- Train employees on emergency procedures.
- Document incidents and accidents.
- Maintain all required certifications and inspections.
Inventory & Purchasing
- Order supplies for café, cleaning, retail, and office needs.
- Track inventory levels.
- Prevent loss through inventory controls.
- Work with vendors to obtain competitive pricing.
Marketing & Community Outreach
- Support social media and marketing initiatives.
- Develop partnerships with schools, daycares, and local organizations.
- Assist with promotional events.
- Help grow memberships and repeat business.
Qualifications
- Minimum 3–5 years of management experience.
- Experience in family entertainment, hospitality, restaurants, retail, or recreation preferred.
- Strong leadership and organizational skills.
- Excellent communication and conflict resolution abilities.
- Experience managing teams of 15–40 employees.
- Basic knowledge of budgeting and financial reporting.
- Computer proficiency (POS systems, Microsoft Office, Google Workspace).
- Ability to work evenings, weekends, and holidays.
Physical Requirements
- Ability to stand and walk for extended periods.
- Lift up to 50 pounds.
- Ability to climb stairs and inspect play structures.
- Comfortable working in a fast-paced, active environment.
Key Performance Indicators (KPIs)
- Guest satisfaction scores
- Cleanliness inspection results
- Safety compliance
- Employee retention
- Labor cost percentage
- Food cost percentage
- Monthly sales growth
- Birthday party bookings
- Membership growth
- Profitability goals
Leadership Expectations
The General Manager is expected to:
- Lead by example.
- Maintain a positive, energetic attitude.
- Foster teamwork and accountability.
- Ensure a clean, safe, and welcoming environment.
- Deliver exceptional guest experiences.
- Develop employees through coaching and training.
- Drive continuous improvement in operations and profitability.
Compensation & Benefits (Optional)
- Competitive salary
- Performance-based bonus
- Paid vacation and holidays
- Health insurance (if offered)
- Employee discounts
- Professional development opportunities
Pay: $31,200.00 - $41,600.00 per year
Work Location: In person
