Assistant General Manager – Iron Forge at the Park
Iron Forge Brewing Company | Knoxville, TN
Iron Forge Brewing Company is seeking an experienced, hands-on Assistant General Manager to lead daily operations at our Knoxville taproom at Covenant Health Park.
We need a confident leader who can bring structure, urgency, consistency, and accountability to the team. This is not an entry-level management position.
The AGM will be the primary on-site leader in Knoxville and will report directly to the General Manager based on our Sevierville location.
What We’re Looking For
We want a leader who:
- Sets clear expectations and holds employees accountable
- Addresses attendance, attitude, and performance problems promptly
- Leads from the floor, not from the office
- Remains calm and decisive during high-volume service
- Creates structure through training, routines, and follow-up
- Is firm, fair, professional, and consistent
- Earns respect without yelling or creating unnecessary conflict
- Takes ownership and does not make excuses
Responsibilities
- Lead daily front-of-house, back-of-house and bar operations
- Direct the team during busy shifts, game days, and special events
- Train, coach, schedule, and evaluate employees
- Conduct pre-shift meetings and assign daily priorities
- Enforce service, cleanliness, attendance, and conduct standards
- Document coaching, disciplinary action, and employee incidents
- Coordinate with the kitchen to maintain smooth service
- Resolve guest complaints professionally
- Control labor, overtime, waste, comps, voids, and cash variances
- Assist with inventory, sales reporting, and profitability goals
- Maintain food-safety, alcohol-service, and health department compliance
- Communicate results and operational concerns to the General Manager
Required Qualifications
- At least 3 years of restaurant, bar, taproom, or hospitality management experience
- Proven ability to manage employees and enforce performance standards
- Experience in a high-volume, full-service operation
- Knowledge of scheduling, labor control, inventory, and cash handling
- Strong communication, organization, and conflict-resolution skills
- Comfortable using POS system (Toast), spreadsheets, and scheduling software
- Available to work nights, weekends, holidays, game days, and special events
- Reliable transportation and consistent attendance
The Leadership Standard
We are not looking for someone who avoids conflict or waits for problems to fix themselves. We want a leader who identifies what is wrong, communicates what must change, assigns responsibility, and follows through.
Physical Requirements and Work Environment
The employee must be able to perform the essential functions of this position, with or without reasonable accommodation, including:
- Stand and walk for extended periods, typically throughout an 8–10-hour shift
- Occasionally lift, carry, push, or pull up to 50 pounds
- Frequently bend, reach, twist, stoop, and move quickly throughout the restaurant
- Safely use stairs and work on wet or potentially slippery surfaces
- Work in a fast-paced environment with elevated noise, changing temperatures, and occasional exposure to heat, cold, and cleaning chemicals
- Communicate clearly with employees and guests in a busy restaurant environment
- Maintain regular and predictable attendance
- Work evenings, weekends, holidays, game days, and special events as required by the business
Applicants without previous hospitality management experience will not be considered.
Iron Forge Brewing Company is an equal opportunity employer.
Pay: $45,000.00 - $55,000.00 per year
Experience:
- Management: 3 years (Required)
Work Location: In person
