This position has opportunity to teach group fitness classes if they have proper certification and experience to do so. The primary role would be Front Desk.
About Us:
The Clifton is a vibrant and growing fitness center located at Druid Hills Golf Club, dedicated to providing a welcoming and supportive environment for our members to achieve their fitness goals. We are seeking a friendly, enthusiastic, and customer-focused individual to join our team as a Fitness Front Desk Attendant.
Job Summary:
The Fitness Desk Associate is the face of our gym, responsible for providing exceptional customer service, managing front desk operations, and promoting a positive and engaging atmosphere. This role involves greeting members, answering inquiries, processing memberships, and assisting with various administrative tasks to ensure smooth and efficient operations.
Responsibilities:
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Customer Service:
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Greet and welcome members and guests with a positive and professional attitude.
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Answer phone calls, emails, and inquiries promptly and efficiently.
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Address member concerns and resolve issues in a timely and effective manner.
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Provide information about gym facilities, programs, and services.
Administrative Tasks:-
Process membership registrations, renewals, and cancellations.
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Manage member accounts and update information as needed.
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Process payments and maintain accurate records.
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Schedule appointments and manage bookings for personal training and group classes.
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Maintain a clean and organized front desk area.
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Replenish food, beverages and retail merchandise.
Sales & Promotion:-
Promote fitness services, group classes, and gym merchandise.
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Inform members about special offers and promotions.
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Assist with tours of the facility.
General Support:-
Assist with other duties as assigned by management.
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Maintain a clean and organized fitness center environment.
Requirements
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High school diploma or equivalent required.
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Excellent customer service and communication skills.
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Strong organizational and time management skills.
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Proficiency in computer software and data entry.
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Ability to work independently and as part of a team.
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Experience in a customer-facing role preferred.
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Passion for fitness and a commitment to promoting a positive and healthy environment.
Benefits
- Medical, Dental, Vision, and Life Insurance
- Short-term and long-term disability insurance
- Paid Time Off (PTO)
- Verizon Phone Bill Discounts
- 401K + employer match (up to 6%)
- Culture with Monthly Awards and Recognition
- Free lunch daily
- FSA for health and dependent care
- Employee Golf Days
- Hertz Rental Car Discounts
- Employee Scholarship Opportunity
- Employee Assistance Program
