About our Company: Symonds-Madison Funeral Home is a veteran and family-owned funeral home originally founded in 1921 in Elgin, IL. The funeral home operation is guided by a commitment to family service and quality first. If you want to join a small but efficient team that treats everyone as family, has a strong work ethic, and builds lasting relationships with the community, you will enjoy working with us.
Job Summary:
The Licensed Funeral Director and Embalmer will meet with client families to manage, prepare and direct to completion personalized funeral, memorial and celebration of life services, including coordinating with outside vendors to achieve top-quality service.
Job Duties
- Plan, schedule, and coordinate funerals, burials, and cremations, in a professional, organized and caring manner. This includes coordinating with our Office Manager to arrange details such as floral piece choices and delivery, memorial card and register book printing, urn engraving, final interment, and the time and place of services.
- Negotiates and enters into funeral contracts, handles contracts, legal documents and release forms, and collection of payment in accordance with company policies.
- Ensures families are informed of special recognition and services available for military veterans and executes the delivery of selected recognition services.
- Conduct removal and transport of remains from homes, nursing homes and medical facilities on a rotating schedule with other staff.
- Perform embalming, restorative art, dressing and casketing, and any other preparation duties as necessary.
- Enter case data into case-management tracking system via mobile device or desktop computer.
- Arranges for the interment or cremation of human remains.
- Coordinate with partner company insurance agent to complete pre-arrangements.
- Contributes to the funeral home’s public reputation through active involvement with community, business, religious and other service organizations.
- Performs on-call responsibilities on a rotating phone schedule, including: Taking first calls and answering questions from families.
- Communicate regularly with management regarding status and progress of pending cases.
- Exercise problem-solving and adjust to changing conditions as needed.
Educational Requirements:
- High School diploma or general equivalency degree (or diploma).
- Completion of an accredited mortuary science program.
Licensing Requirements
- Active Funeral Director License in good standing with the State of Illinois
- Valid Driver’s License in good standing
Job Requirements:
- 2 years experience in the funeral industry
- Currently live or be willing to re-locate within thirty minutes of Elgin, IL or Cary, IL.
- Ability to lift a minimum of 100lbs
- High levels of compassion and integrity
- Ability to deal sensitively with distressing situations
- Commitment to serving military veterans and their families
- Strong organization skills and attention to detail
- Excellent communication skills, both oral and written.
- Problem-solving skills
- Knowledge of computers and software - CRM case management experience, IVRS and Macintosh experience a plus - if not, be willing to learn.
- Spanish Language proficiency a plus
- Registered Notary, or willing to become one, a plus.
Veteran Preference: As a veteran-owned business, we will give preference to any veteran applicants.
Job Type: Full-time
Pay: From $54,000.00 per year
Benefits:
- Paid time off
- Professional development assistance
Work Location: In person
