Provide hotline coverage to reduce the level of trauma experienced as a result of domestic violence by assisting all survivors and secondary victims with immediate information, validation and connection while strengthening their coping skills through empathetic response.
Essential Job Responsibilities:
· Provide immediate support to victim/survivors of domestic violence, stalking, and sexual assault or abuse and their children.
· Provide 24-hour crisis line, coverage during the scheduled shift.
· Manage incoming calls and complete necessary documentation.
· Conduct lethality assessment with all victim/survivors requesting shelter services.
· Explore with victim/caller the results of the assessment in a tactful supportive manner.
· Be familiar with available shelter resources and assist domestic violence victims with accessing safe shelter.
· Assist domestic violence victims in developing a safety plan around the dynamics of their domestic violence situation.
· Complete Hotline Assessment accurately and thoroughly.
· Assess immediate crisis needs of clients and address appropriately.
· Support the daily operations of the shelter offices.
· Complete and maintain client records and document services provided in Osnium database.
· Educate clients on the dynamics of domestic violence and sexual assault and options/resources
available.
· Refer clients to other agencies and mainstream community resources and advocate directly with other agencies as needed to help client access necessary services.
· Conduct shelter client intakes. Orientate clients to shelter and shelter guidelines.
· Assure that appropriate shelter guidelines are practiced.
· Assist clients in identifying and fulfilling personal and service needs.
· Comply with all agency policies and safety procedures. Document shelter happenings and client activities as necessary.
· Oversee shelter environment and activities, facilitate problem solving for in-house conflicts and
crises, encourage and model appropriate shelter interactions. Mediate on behalf of residential
clients when appropriate.
· Provide appropriate follow-up and documentation of emergency incidents.
· Participate in staff meetings, case conferences and other meetings as needed.
· Provide any and all shelter support as directed by Supervisor Program Director, Executive Director or Chief Executive Officer.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Qualifications:
· A Bachelor’s Degree in human services or related field or equivalent work or volunteer experience and training preferred.
· Must work well with persons of varied sexual preference, racial, ethnic, cultural, socioeconomic backgrounds, and with individuals who are differently-abled.
· Awareness of relationship violence, child abuse, stalking, and sexual abuse and assault preferred.
· Knowledge of counseling and advocacy techniques for people who have been victims of domestic violence, including crisis intervention and case management skills beneficial.
· Previous employment or volunteer work in human services, community agencies or other related nonprofit or social change organizations a plus.
· Good oral and written communication and computer skills are required.
· Bilingual (Spanish/English) speaker preferred but not required.
· Position requires the ability to work flexible hours including some evenings and weekends and on-call scheduling.
Friends of Yates, Inc. (FOY) is an equal opportunity employer. FOY does not consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation or marital status in employment decisions. It is our policy to maintain a non-discriminatory environment free from intimidation, harassment, or bias based upon these grounds.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
Work Location: In person
