Description:
Our Store Leads support the day-to-day operations of the café by helping the management team create a smooth, organized, and positive work environment. They serve as a resource for team members, help ensure operational standards are met, and assist with training, communication, and shift execution.
Key Responsibilities
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Communicate store priorities, updates, and operational needs to team members.
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Help ensure the café is clean, stocked, organized, and ready for service.
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Support daily, weekly, and monthly cleaning and maintenance tasks.
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Assist in leading shifts, including labor deployment and break management.
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Ensure guest orders are completed accurately and efficiently.
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Demonstrate proficiency in all front- and back-of-house positions.
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Help maintain food safety, sanitation, and quality standards.
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Assist with onboarding and training new team members.
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Escalate team member concerns, operational issues, and guest feedback to management.
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Document key store updates and support managers with administrative tasks.
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Provide friendly, professional guest service and help resolve concerns as needed.
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Perform other duties as assigned.
Requirements:
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Previous leadership or supervisory experience in a café, restaurant, retail, hospitality, or food service environment preferred.
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Experience supporting daily operations, training team members, and delivering excellent guest experiences.
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Strong communication and interpersonal skills.
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Ability to lead by example and foster a positive team environment.
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Organized, dependable, and able to prioritize tasks in a fast-paced setting.
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Commitment to food safety, cleanliness, quality, and operational standards.
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Customer-focused mindset with the ability to professionally handle guest concerns.
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Ability to work collaboratively with team members, managers, and vendors.
