Job Summary
At Cadillac of Calabasas, we pride ourselves on providing world-class customer service to our luxury clientele. As a premier Cadillac dealership, we are looking for a highly skilled, organized and driven Dispatcher to lead our service bay operations, mentor our technicians, and maintain high standards of efficiency and quality control.
Responsibilities
- Workflow Management: Efficiently dispatch repair orders based on technician skill level, certification, and bay availability to maximize shop throughput and productivity.
- Quality Control: Conduct final inspections and test drives on completed repair orders to minimize come-backs and maintain client satisfaction.
- Safety & Compliance: Enforce shop safety procedures, maintain tools and equipment, and ensure compliance with dealership industry standards.
- Collaboration: Work closely with Service Advisors, Parts Department, and Service Management to keep repair schedules on track and communicate delays accurately.
- Promote additional services through upselling techniques to maximize dealership revenue opportunities.
Qualifications
- Experience: 3+ Service Dispatcher in an automotive dealership (GM/Cadillac experience strongly preferred).
- Skills: Exceptional organizational, communication, and leadership skills, proficiency with dealership management systems (DMS).
Join us to lead a dedicated team of automotive professionals where your expertise will make a real difference! We’re committed to supporting your growth while delivering top-tier service to our valued customers.
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
