Delamar Greenwich
Front Desk Agent / Night Audit Relief
We are seeking a dependable, customer-focused Front Desk Agent/Night Audit Relief to join our team. This position combines front desk responsibilities with night audit coverage, working three front desk shifts and two night audit shifts per week, while also providing additional night audit coverage during PTO. The ideal candidate has previous hospitality and night audit experience, enjoys delivering exceptional guest service, and thrives in a fast-paced hotel environment.
Responsibilities
Front Desk Operations
- Welcome guests in a friendly, professional, and timely manner.
- Handle guest check-ins, check-outs, reservations, and room assignments efficiently.
- Answer incoming phone calls and emails with a courteous and professional demeanor.
- Provide information about hotel amenities, local attractions, and services.
- Process cash, credit card, and other payment transactions accurately.
- Issue room keys and explain hotel services and policies.
- Respond promptly to guest requests and resolve concerns professionally.
- Make appropriate service recovery decisions to ensure guest satisfaction.
- Coordinate with housekeeping, maintenance, and other departments to provide seamless guest service.
- Complete daily administrative tasks, reports, and front office checklists.
Night Audit Responsibilities
- Perform nightly audit procedures by reconciling all daily financial transactions.
- Balance hotel revenue and prepare required accounting reports.
- Transmit credit card batches and prepare daily deposits.
- Reconcile room and reservation reports according to established procedures.
- Prepare morning reports for hotel management.
- Identify and report discrepancies or potential liabilities to the Front Office Manager.
- Serve as the hotel systems liaison during overnight hours.
- Contact IT Support and open support tickets when system issues occur.
- Follow all night audit checklists and operating procedures.
Qualifications
- Previous Night Audit experience is required.
- Previous hotel front desk or hospitality experience required.
- Experience with Opera PMS preferred.
- Strong customer service, communication, and organizational skills.
- Professional phone etiquette.
- Fluent in English; additional languages are a plus.
- Strong computer proficiency.
- Ability to multitask and work effectively in a fast-paced environment.
- Team-oriented, proactive, dependable, and flexible.
- High school diploma or GED required.
- College degree in Hospitality or related field preferred.
- Ability to stand for extended periods.
- Ability to lift and carry up to 50 pounds.
- Ability to use a computer keyboard and hotel property management systems throughout the shift.
Schedule & Availability
- 3 Front Desk shifts and 2 Night Audit shifts per week.
- Must be available to cover additional overnight shifts during the Night Auditor's PTO or absences.
- Must be available to work days, evenings, overnights, weekends, and occasional holidays.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
