COMPANY CULTURE and OVERVIEW:
We are a growth-oriented company committed to excellence and customer satisfaction. Our culture values Integrity, Respect, Excellence and Attention to Detail, which we emphasize. Employees are encouraged to pursue professional and personal development and advance within the organization. We foster an inclusive environment where every team member feels valued.
WORKING ENVIRONMENT:
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Must be able to lift and move objects up to 30 lbs. as necessary.
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Moderate physical activities, which may include pulling, pushing, lifting, reaching, bending and repetitive movements.
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Demonstrated skill and proficiency with cleaning equipment.
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Use of cleaning products, which require the use of protective gloves and eyewear.
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Safety is of the utmost importance. Cleaning Technicians must work in a way that complies with all safety regulations required by White Glove Interior Care and OSHA.
FOCUS LEVEL:
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The job involves the ability to use independent judgment to make decisions and to recommend and/or implement solutions.
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The ability to listen and communicate clearly and to maintain positive interpersonal and cooperative relationships with co-workers, clients and management.
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The ability to plan, organize, prioritize, and accurately follow through on work activities with time constraints and interruptions to meet deadlines as well as to work independently with a minimum amount of direction and/or supervision.
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Ability to remain flexible, resilient, calm, maintain a sense of humor and to regularly present a well-groomed, professional image.
KEY TASKS/DAILY ACTIVITIES:
- Clean and maintain janitor/storage closet and company vehicles in a clean, organized and safe manner.
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Maintain all equipment and supplies so they are clean and in a safe and operable condition.
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Ensure proper labeling on all cleaning chemical containers.
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Ensure proper dilution ratios of cleaning chemicals.
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Order cleaning supplies and/or restroom and breakroom supplies as required.
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Sweep entryway inside and out, dust and remove cobwebs, remove fingerprints and soil from doors and glass, vacuum mats, mop floors.
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Clean all public areas including lobby, reception area, elevators and stairwells.
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Straighten furniture – push chairs into desks and conference room tables, straighten chairs and magazines in lobbies.
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Empty all trash cans, replace liners and clean receptacles as needed.
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Dust horizontal and vertical surfaces.
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Clean tabletops, counter tops, sinks, microwaves and refrigerators in break rooms.
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Clean counter tops, sinks and drinking fountains in coffee center areas.
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Clean and sanitize restrooms, restock supplies.
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Sweep, vacuum, and mop all floor surfaces.
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Clean up spills on floors and carpets as necessary (except blood spills – only trained personnel are required to clean blood spills).
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Greet people working in the office in a polite, respectful and helpful manner to ensure positive relationships. Screen and route requests to supervisor, if necessary, provide timely and accurate customer service support.
- Perform other duties as requested or required by management.
KEY PERFORMANCE INDICATORS(KPI’S)
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Customer Satisfaction Rating: >4.8 stars.
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Response Time for Maintenance Issues: <30 minutes per incident.
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Team Training Completion Rate: 100% within specified timelines.
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Quality Audit Scores: Achieve a minimum score of 95% in monthly inspections.
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Must be able to work evenings Monday through Saturday between 5pm and 9pm, approximately 10-15 hours per week.
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The position may require the employee to travel to more than one client’s location.
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Regular, consistent, and punctual attendance is an essential function of this position.
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Knowledge of safety hazards, proper use of various cleaning and sanitizing solutions
- Be willing to learn new techniques, skills, and technology
- Be a team player and have great communication skills
- Be High energy, motivated, and solution-driven team player is critical
- Prolonged periods standing, be able to bend, reach, and climb.
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Must have reliable transportation
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Required attendance at virtual weekly Team Meetings
- High school diploma or equivalent
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Must pass a background check
