We are currently sourcing top performers to support our Customer Service TEAM. The Customer Service Representative role calls for professionals who can work in a fast paced and organized fashion while keeping their customer base and internal TEAM members up to date on every aspect of a print program.
Qualifications:
Communicates well with the public in a professional manner
Self-starter who can work independently
Outgoing
Experience in the Graphic Communications/Printing industry a plus (Not a requirement, but a plus!)
Customer Service experience preferred
Basic sales mindset preferred with experiences on selling program enhancements and / or secondary services
Adept with using a computer and experience in the Microsoft Office suite of software, including Excel
Experience with basic CRM systems preferred
Ability to think quickly and solve problems
Attention to detail is a must
Relationship focus approach both internally and externally
An open mindset to professional learning and coaching
Essential Responsibilities
Providing outstanding customer service through both oral and written communications.
Maintain existing customer relationships and work to create new customer relationships.
Prepare and process quotes, orders, and sample requests.
Communicate fully with internal and external customers and follow-up promptly with quotes, requests, orders, and other tasks.
Work with all stakeholders, such as sales representatives, administrative staff, production staff, suppliers, and customers on orders and projects, including pricing, technical specifications, and meeting deadlines.
When appropriate, advise customers on best strategies to achieve their desired outcomes.
Other duties as assigned.
Additional Responsibilities
Learn and be able to communicate with internal and external customers about graphic communication, including but not limited to design principles, printing processes, paper options, and postal specifications.
If at any point you would like to see our #TEAMTough philosophy or #1Site Commitment please engage with us at any time Facebook, YouTube, Twitter, LinkedIn, Instagram, and Indeed or visit our website at www.teamconceptprinting.com. TEAM Concept Printing is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $44,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
Work Location: In person
