Position: Customer Service Associate – Critical Products Location: Cary, Illinois
Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Service Associate to support our Critical Products group. In this role, you'll serve as a trusted point of contact for customers, ensuring orders, quotes, and returns are processed accurately while delivering exceptional service and building strong relationships.
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Process customer orders, quotes, returns, and related transactions accurately and efficiently
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Respond to customer questions and resolve issues professionally and courteously
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Communicate daily with customers and internal departments to ensure timely order fulfillment
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Perform required customer verifications and maintain accurate records
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Escalate customer concerns when appropriate to ensure prompt resolution
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Manage multiple priorities while meeting individual and team performance goals
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Present a professional image in all interactions with customers and vendors
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Support a collaborative, customer-focused team environment
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High school diploma or equivalent
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2+ years of customer service experience preferred
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Proficiency with Microsoft Office Suite
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Strong verbal and written communication skills
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Excellent attention to detail and organizational skills
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Ability to manage multiple tasks and follow through on commitments
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Professional, diplomatic approach to resolving customer concerns
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Manufacturing or industrial customer service experience
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Experience processing orders, quotes, or returns
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ERP or order management system experience
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Ability to build strong relationships with internal and external customers
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Join a stable company with a 75+ year history of engineering excellence
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Support customers around the world in a collaborative environment
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Opportunities for professional growth and advancement
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Comprehensive benefits including health insurance, 401(k) with company match, and profit sharing
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401(k) Matching
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Dental Insurance
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Disability Insurance
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Employee Assistance Program
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Flexible Spending Account
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Health Insurance
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Health Savings Account
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Life Insurance
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Paid Holidays
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Paid Time Off
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Profit Sharing
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Vision Insurance
Equal Opportunity Employer: Disability / Veteran
This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.
