Essential Duties and Responsibilities:
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- Greet, register/check-in and assign suites to guest of the hotel.
- Verify identification and form of payment; submit credit cards for authorization.
- Make and issue appropriate suite key cards to guest.
- Give guests accurate directions to his/her suite.
- Assist guests with luggage/packages when necessary.
- Call guests within 30 minutes after check-in to see if the accommodations are satisfactory.
- Answer incoming phone calls; make and confirm guest reservations for the hotel.
- Perform Bucket check for registered guests.
- Post charges for Suite Shop items to the appropriate guest folio if guests are not paying cash.
- Record guest requests, complaints on the CARE Log.
- Ensure appropriate personnel are called to Make It Right of the guest(s).
- Call guests after 15 minutes of request to be sure the issue was taken care of.
- Contact appropriate department personnel for guest requests and suite repairs.
- Upon guest check-out, present guests with accurate charges on guest folio; make any changes as needed.
- Upon guest check-out, collect necessary payments.
- Sign for and record all incoming package deliveries from UPS and FedEx.
- Post banquet charges as requested by the Sales Mangers.
- Collect and post banquet cash deposits when needed.
- Assist in maintaining the cleanliness of the lobby and business center.
- Assist in keeping the Front Desk stations clean, organized and stocked with necessary items.
- Assist in keeping the guest water refrigerator and Suites Shop clean, organized and stocked. Report to Front Office Manager if any items are needed.
- Essential to be able to listen and understand information and ideas presented through spoken and written words and sentences.
- Essential to be able to verbally communicate information and ideas in a clear, respectful and professional manner.
- Essential to be able to perform simple mathematics and/or have the ability to use a calculator.
- Essential to be able to use a desk top computer;
- Essential to learn and understand the Brand and guest service reservations system.
- Essential to be able to solve minor guest issues or work issues without management assistance.
- Essential to take responsibility and maintain assigned shift bank.
- To make sure you have the appropriate amount at the start and end of your shift.
- Report to your immediate supervisor or Front Office Manager if there is a shortage.
- Must be able to make the appropriate cash drop at the end of your shift.
- Ensure required daily paperwork and checklists are completed and distributed.
- Adhere to punctuality, hygiene, and all policies and procedures according to the Employee Handbook.
- To perform any reasonable tasks and requests that may come from management.
Pay: From $15.15 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
