The Role
This is not your typical customer service role! Come be a part of a proactive team creating new and
innovative ways to deliver extraordinary customer satisfaction. As the Guest Services Coordinator, your
contribution to the organization will be as the ‘voice’ of the company to our customers. You will be
quintessential to maintaining guest relationships post-purchase! This means addressing any guest
concerns, requests, questions, and issues.
Responsibilities
- Answering guest emails and returning voicemails within 24 business hours
- Serve as the primary point of contact for event attendees, addressing their inquiries,
providing accurate information, and offering assistance.
- Familiarize yourself with event schedules, locations, session details, and other pertinent
information to effectively guide and inform guests
- Handle guest concerns and complaints professionally and promptly, striving to resolve
issues to the satisfaction of the attendees and the company.
- Collaborate with appropriate internal teams to address and resolve complex or escalated
matters, ensuring a positive guest experience.
- Identifying opportunities to increase guest satisfaction and garner repeat business
Requirements
- 2-3 years most recent experience related to hospitality and/or event management
industry
- Proven track record of problem solving, and issue resolution skills
- Strong computer skills, ideally with experience using SalesForce or complex informational
software
- Flexibility in both availability and in travel requirements when necessary
- Multi-lingual proficiency strongly preferred (Spanish, French)
Skills/Abilities
- Thrive in an environment where each day different from the next; especially in personal
interactions and problem resolution
- Thrive in a fast-paced environment with multiple projects going simultaneously
- Be very socially-focused; with a "how can I help you?" attitude
- Focus on building and maintaining a personable client experience
Physical
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds
