Job description:
Office Manager – Lead, Build, Grow
Chesapeake Bay ENT
Locations: Norfolk & Town Center
This is not a standard Office Manager position.
This is a leadership opportunity.
At Chesapeake Bay ENT, we are looking for a driven, growth-minded leader who is ready to take full ownership of two thriving locations — Norfolk and Town Center — and elevate them to the next level.
As Office Manager, you will serve as the bridge between:
- Administration and staff
- Providers and medical assistants
- The practice and our patients
You will have full operational leadership of your locations. We want you to think like an entrepreneur — as if these offices are your own small businesses.
You will have the autonomy to:
- Shape team culture
- Develop staff
- Improve workflows
- Increase efficiency
- Drive growth
- Strengthen patient experience
- Market your locations in the community
Your success will directly impact staff morale, provider satisfaction, and patient outcomes.
This role is responsible for:
- Managing daily operations of Norfolk and Town Center offices
- Leading and mentoring front and back office teams
- Hiring, onboarding, and conducting performance evaluations
- Training new staff (you will learn the practice from front to back)
- Ensuring exceptional customer service and patient satisfaction
- Creating cohesive teamwork between providers and staff
- Monitoring KPIs and maintaining detailed monthly reports for administration
- Identifying opportunities for growth and operational improvement
- Marketing your locations within the community
- Ensuring accountability and consistency across teams
Schedule:
- 3 days per week
- 12-hour shifts
- Weekly split between Norfolk and Town Center locations
- One Saturday per month required
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Pay: $60,000.00 - $70,000.00 per year
Work Location: In person
