Executive Housekeeper
BASIC PURPOSE: Plan and manage the room and related area’s operations of the hotel to achieve customer (guest, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
ORGANIZATIONAL SCOPE: Position is responsible for short/ long-term planning and day-to-day operations of the room and related areas. Recommends the area’s budget and manages expenses within approved budget constraints. Major areas of responsibility/management include: the Front Office, Guest Services, Housekeeping, Security and Gift Shop. May have responsibility for Recreation and Tennis. Participates in total hotel management as a member of the Hotel Executive Committee.
ESSENTIAL FUNCTIONS:
- Manage the Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. (35%)
- Develop, recommend, implement and manage division’s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. (20%)
- Implement company programs (TTH/Franchiser) and manage the operations of the division in a manner consistent with Federal/State laws and regulations and TTH’s policies and procedures to ensure a high level of quality and customer satisfaction. (20%)
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. (5%)
- Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets. (5%)
NON-ESSENTIAL FUNCTIONS:
- May assume some responsibilities of the General Manager in his/her absence. (5%)
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. (10%)
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Life insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
