Being a Financial Care Associate is very rewarding. It is truly all about helping our members (customers) through a difficult time in their life. We have the privilege to be able to work with them on a financial resolution. As we listen to their story, we are able to empathize, show our compassion and even laugh, celebrate and sometimes cry with our members. Every day, we are able to build trust and a strong and long-lasting relationship with them. It is our goal to help the members to become and remain financially healthy.
Overall, it is important to the Financial Care team to show that we care. Through this care and compassion, we are able to make a positive difference in the lives of our members and our community.
Below are some of the things that this position will accomplish each day:
- Correspond with the member according to the collection policy on past due balances.
- Maintain the daily calling queues and reports for past due balances on loans and negative balance accounts.
- Follow-up with the member to ensure a resolution.
- Assist the member with counseling about their monthly obligations to help the member become more financially healthy.
- May communicate with the Attorney regarding bankruptcies, repossessions, and overdue accounts.
Bilingual English/Spanish is required.
Come and join the largest locally owned credit union that has been voted the Best Credit Union for the past 5 years as we celebrate 88 years in business!
Learn more at membersalliance.org.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- collections: 1 year (Required)
Work Location: In person
