HR & Payroll Generalist
Location: Knoxville, TN (in office)
Reports To: Controller
Job Type: Full-Time, Exempt
Compensation: Commensurate with experience
Company Profile
CoverageStack is a growing insurance agency platform comprising multiple operating subsidiaries. We're building out our internal HR and administrative infrastructure to support our growing team and expanding agencies. This is an opportunity to join a lean, high-impact team where your work directly contributes to how quickly the organization scales.
Position Summary
Seeking a detail-oriented and proactive HR & Payroll Generalist to manage core HR administrative functions, benefits and 401(k) administration, as well as end-to-end payroll processing. This role is well-suited to someone who enjoys wearing multiple hats, is comfortable working across systems, and wants to grow with a company in an active build-out phase. Prior experience in the insurance industry, and/or exposure to broader accounting functions is a plus.
Key Responsibilities
HR Administration
- Manage day-to-day HR administrative operations, including employee records, onboarding/offboarding, and HRIS data integrity
- Maintain employee handbooks, policies, and compliance documentation
- Serve as a point of contact for employee questions related to payroll, benefits, policies, and general HR matters
- Support recruiting coordination as needed (scheduling, offer letters, background checks)
- Ensure compliance with federal, state, and local employment laws (FLSA, FMLA, ADA, EEO, etc.)
Payroll Processing
- Own and process payroll cycles end-to-end, ensuring accuracy of hours, deductions, garnishments, and tax withholdings
- Maintain payroll records and ensure compliance with compensation related regulations
- Reconcile payroll reports and resolve discrepancies
- Experience with Paycom strongly preferred (setup, reporting, self-service administration)
Benefits & 401(k) Administration
- Administer employee benefits programs (medical, dental, vision, life, disability) including enrollment, changes, and vendor coordination
- Manage 401(k) plan administration, including employee enrollment, contribution changes, compliance testing coordination, annual compliance reporting and vendor/TPA relationship management
- Support annual open enrollment processes
- Reconcile benefits invoices and resolve discrepancies with carriers/vendors
Cross-Functional Support
- Partner with Accounting/Finance on payroll-related journal entries, benefits accruals, and reporting
- Support HR reporting and analytics for leadership (headcount, turnover, benefits utilization, etc.)
- Assist with special projects related to HR, ad hoc reporting and process improvement as needed
Qualifications
Required
- Bachelor's degree preferred; high school diploma or equivalent required
- 3+ years of experience in an HR Generalist or HR & Payroll role
- Hands-on payroll processing experience
- Demonstrated experience with employee benefits and/or 401(k) administration
- Strong working knowledge of employment law and HR compliance fundamentals
- Excellent organizational skills and high attention to detail
- Strong written and verbal communication skills
- Ability to handle confidential information with discretion
Preferred
- In-office in Knoxville, TN
- Direct experience with Paycom, AMS360, QuickBooks
- Accounting experience
- Prior experience in the insurance industry (agency operations, producer compensation structures, or related) — a plus, not required
- PHR, SHRM-CP, or similar HR certification
What We Offer
- Paid Time Off (PTO)
- Medical/Dental/Vision Benefits
- Retirement Plan
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
