GENERAL STATEMENT OF DUTIES
This position serves as a lead worker to support and assist the agency in establishing, enforcing and modifying orders for children in single parent households. It also serves to train the staff and support the organization as they perform the duties and tasks assigned to effectively administer the policies and procedures of the Child Support program. It may also serve as Community Resources Agent (CRA).
DISTINGUISHING FEATURES OF THE CLASS
Employees in this class gather information necessary to locate absent parents, to establish paternity and support, and to determine the course of action of a child support case. Work is characterized by determining course of action on cases, tracking witnesses and determining credibility, negotiating agreement with the absent parent, and testifying in court as required. In monitoring court-ordered payments, agents determine what action to take when the absent parent is in arrearages - negotiate out of court, take to court, or wage garnishments. Work is distinguished from lower level classifications by more in-depth focus on investigations and preparing cases for court action, ensuring enforcement of court support orders through follow up of cases, and interaction with additional variables affecting support enforcement. May serve as an independent Community Resources Agent (CRA), to assist unemployed or underemployed participants with overcoming obstacles and obtaining gainful employment. May serve as a lead person functioning in an independent role in presentation of cases (with the attorney) in the courtroom and serving as a trainer of Child Support Agents and Supervisors on changes in regulations and other work related issues including the Child Support Enforcement manual (state and/or local), office procedural guidelines, the applicable N.C. General Statutes, applicable courtroom procedures, and other reference manuals.
Work Conditions
Employees work primarily in an office setting but may be exposed to frequent contact with hostile clients and absent parents, some who are potentially dangerous.
May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note
This generic class description gives an overview of the job class, its essential job functions and recommended job requirements and is not intended to list every specific function of this class title. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions.
