Provides operational oversight and supervision for assigned residential locations during scheduled shifts and is responsible for all administrative and program duties under the direction of the Residential Manager.
Maintains, adheres to, and communicates company policies and procedures.
Develops and maintains an effective communication relationship with staff members and is responsible for communication to staff regarding changes impacting the individuals supported, company communications, and other relevant information obtained through leadership, emails, etc.
Reviews DSP attendance and responsible for the tracking of DSP attendance in accordance with established attendance policy guidelines
Reviews and tracks medications errors in partnership with the quality team and participates in quality improvement initiatives as needed.
Ensures adherence to driving policy and procedures and works in partnership with the Residential Manager to monitor company vehicle maintenance and operation.
Provides corrective action, coaching, and mentorship to staff as needed in partnership with the Residential Manager and HR team
May assist the nursing team with the distribution of medications to homes and other medication related activities.
Oversees the smooth transition from one shift to another.
Collaborates and partners with the scheduling team on staffing plans and needs for assigned residences.
Provides directed and required training, mentorship, and skills assessments on a regular cadence to DSP staff including but not limited to Medication Training.
Ensure staff adherence to Individual Support Plans (ISPs) and Behavioral Support Plans (BSPs), meeting medical, physical, psychological, and social needs and collaborates with the Residential Manager to develop and review ISPs/BSPs
Provides crisis behavioral intervention and debriefing support to DSP’s following a crisis.
Assists with the orientation and onboarding of new DSPs to their assigned residential locations.
Be knowledgeable of prevention of abuse, neglect, and misappropriation of property, and self-abuse. Understands how to respond per company policies and procedures and mandatory reporting laws.
Ensures employee and individual rights are adhered to including the right to complain without fear of retribution.
Reviews the availability of on-site supplies and coordinates with Residential Manager on needs. Additionally maintains accurate financial records for the appropriate supplies, groceries, and household item needs in compliance with Vista Care policies.
May provide direct care and support to individuals as needed.
Under the direction of the Residential Manager and in partnership with the scheduling team, ensures that all residential locations assigned have the appropriate staffing coverage and fills in gaps as needed to ensure proper ratios are maintained.
Conducts monthly program inspections and audits.
Performs other duties as assigned.
