Clarebella Aesthetics is a premier luxury medical aesthetics practice. We are not simply in the business of treatments. Our mission is identity restoration, helping our clients feel safe, educated, inspired, beautiful, confident, and cared for. Every person on our team plays a part in creating an experience so elevated that our clients cannot imagine going anywhere else. We are building a long term luxury healthcare brand, and the people we bring on are chosen with intention.
Role Mission
Internally, we think of this role as our Director of First Impressions, because the person in this seat owns the very first and very last moment of every client's visit. The mission is simple and it is significant: ensure that every client feels warmly welcomed, personally cared for, and genuinely valued from the moment they arrive to the moment they leave, so that the Clarebella experience begins and ends with excellence.
Who We Are Looking For
We are looking for someone who lights up a room, remembers names and details, and takes genuine pride in making people feel cared for. This person is warm, organized, and dependable. They understand that in a luxury practice, the front desk is not administrative overhead. It is the face of the brand. They take ownership of the client experience without needing to be told, and they hold a calm, gracious presence even when the day is busy.
Responsibilities and Expectations
- Own the arrival and departure experience. Create an exceptional first and last impression for every client, greeting each guest warmly by name and ensuring they leave feeling cared for.
- Own a seamless front desk flow. Manage check in and check out smoothly and accurately, so that no client waits longer than necessary and every visit ends on a gracious note.
- Own client communication and scheduling. Answer phones promptly and professionally, respond to client messages, and manage the appointment calendar so the schedule runs efficiently and clients are never left waiting on a response.
- Own accuracy in the system. Maintain accurate client records and notes in the practice management system, capturing preferences and details that let us personalize every visit.
- Own the feel of the space. Keep the reception and waiting areas immaculate, calm, and on brand, so the physical space reflects the same luxury standard as the care.
- Support membership awareness. Introduce clients to the Beauty Insider membership where it genuinely serves them, helping them understand the value of ongoing care.
Required Experience and Skills
Required
- Prior front desk, hospitality, or client facing experience, ideally in a premium or service oriented environment.
- Warm, professional communication across in person, phone, and digital channels.
- Strong organization, reliability, and attention to detail.
- Comfort learning and using scheduling and practice management software.
Preferred
- Experience in a medical spa, aesthetics, or luxury hospitality setting.
- Familiarity with a practice management or EMR system.
Key Performance Indicators
This role is measured on a clear set of indicators. Specific targets for each are set by leadership based on where the practice is, and are reviewed on a regular cadence, so the person in this seat always knows the standard they are being measured against.
- Client communication. Response rate: percentage of calls answered live rather than sent to voicemail, and client messages returned within the same business day.
- Retention support. Rebooking rate at checkout: percentage of departing clients who leave with their next appointment booked.
- Schedule health. Schedule fill and recovery: how consistently the calendar stays full, and how quickly openings from cancellations are rebooked.
- Data integrity. Client record accuracy: percentage of client profiles that are complete and accurate on review.
- Experience quality. Client experience: satisfaction with the arrival and checkout experience, measured through client feedback and reviews.
Pay: $16.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- 1. At Clarebella, the front desk creates our clients' first and last impression. Tell us about a time you made someone feel genuinely welcomed or turned an ordinary customer interaction into an exceptional experience.
2. Imagine it's a busy afternoon. The phone is ringing, a client is checking in, another client is checking out, and someone walks in asking questions about services. How would you prioritize these situations while ensuring every client feels valued?
3. Why do you believe you would be an excellent fit for Clarebella Aesthetics & Wellness, and what excites you most about working in a luxury medical aesthetics practice?
Work Location: In person
