Senior Field Tech
Company: Wellforce Job Type: Full-time Pay: $65,000 to $80,000 per year Location: Field-based across the Washington, D.C. metro area (roughly 65% of the week onsite at client locations), with home-office flexibility when not onsite at a client
About Wellforce
Wellforce is a leading Managed Service Provider (MSP) dedicated to providing comprehensive and reliable IT solutions to businesses of all sizes. We pride ourselves on our proactive approach, exceptional customer service, and commitment to helping our clients leverage technology to achieve their business goals. Our team of experienced professionals delivers a wide range of services, including network management, cybersecurity, cloud solutions, and IT support.
Job Summary
Wellforce is seeking a highly motivated and skilled Senior Field Tech to provide technical support and services to our diverse client base. This role requires a dynamic individual with a strong technical background, excellent problem-solving abilities, and exceptional customer service skills. You will travel to client locations throughout the week (across D.C., Northern Virginia, and the Maryland suburbs) to troubleshoot technical issues, perform installations, and provide ongoing support, acting as the senior technical presence onsite. A broad understanding of Microsoft and Apple operating systems, experience with club management software, and a moderate understanding of networking principles, including experience with Meraki and Ubiquiti firewalls, is essential.
Responsibilities
- Provide onsite technical support to clients, addressing hardware, software, and network-related issues.
- Serve as the senior technical point of contact onsite, owning issues through resolution and delivering an amazing client experience.
- Troubleshoot and resolve issues on Windows desktop operating systems (Windows 11 and legacy Windows 10 environments) and Windows Server (2019, 2022, 2025).
- Support and maintain Apple devices and macOS environments.
- Diagnose and resolve networking issues, including LAN, WAN, and Wi-Fi connectivity, and perform basic configuration of Meraki and Ubiquiti firewalls.
- Install, configure, and maintain computer hardware, software, printers, and other peripherals.
- Provide support for club management software, specifically Jonas and Clubessential (training will be provided as needed, but prior experience is highly valued).
- Assist with the setup and maintenance of audio-visual (AV) equipment.
- Document all support activities, resolutions, and client interactions accurately and efficiently.
- Manage time effectively to meet service level agreements and client expectations.
- Escalate complex issues to the engineering team as necessary.
- Stay up to date with the latest technology trends and best practices.
Qualifications
- 3+ years of experience in a technical support role, ideally onsite or field-based, in a helpdesk or MSP environment.
- Strong knowledge of Windows desktop operating systems (Windows 11, plus legacy Windows 10 environments) and Windows Server (2019, 2022, 2025).
- Solid understanding of Apple devices (MacBooks, iMacs, iPads, iPhones) and macOS/iOS.
- Moderate understanding of networking concepts, including TCP/IP, DNS, DHCP, and VLANs, with hands-on configuration and troubleshooting of Meraki and Ubiquiti firewalls.
- Experience supporting and troubleshooting common business software applications.
- Excellent problem-solving and analytical skills, and a genuine love of solving problems and challenges.
- Excellent communication and interpersonal skills, verbal and written: a good listener who can speak both Geek and Human.
- Ability to work independently and as part of a team, with strong organizational and time management skills.
- The ability to keep up with and adapt to the fast-paced IT world, and a deep desire to deliver an amazing client experience.
- Valid driver's license and reliable personal vehicle.
Nice to Have
- Experience with Jonas or Clubessential club management software.
- Knowledge of audio-visual (AV) equipment setup and troubleshooting.
- Experience with low voltage cabling, specifically ethernet and/or fiber.
- Relevant technical certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Professional, Apple Certified Support Professional, Cisco certifications).
- Prior experience on a helpdesk or with a Managed Service Provider (MSP) / IT support business.
Other Requirements
- Reliable personal vehicle for travel to client sites. Mileage for travel between client sites is reimbursed at the IRS standard rate / per company policy.
- Ability to lift and move computer equipment up to 50 pounds.
- Flexibility to work a rare evening or weekend if required.
Benefits and Perks
- Health, dental, and vision insurance
- 401(k)
- Health savings account
- Life insurance
- Paid time off, plus your birthday off
- Parental leave
- Professional development assistance and a proactive approach to ongoing training to help you develop life-long skills
- Referral program
- Generous incentives for reaching team and company goals
- High-powered laptop
- Hybrid flexibility: work from home when not onsite at a client
- An easy-going environment and culture (we all enjoy what we do)
Equal Opportunity
Wellforce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Work Location: On the road
