Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.
Position Summary
The Senior Vice President (SVP) of Mission Planning & Operations serves as the strategic and operational deputy to the EVP of Mission Services, providing executive-level leadership, coordination, and oversight across all Mission divisions.
This role ensures that the 30,000 people served at Goodwill and our team of over 200 strong have strategic alignment and operational excellence across all programs at over a dozen sites in two states. The position functions as a senior integrator and enterprise operator, responsible for aligning strategy to execution across Behavioral Health Services, Services for People with Disabilities, Workforce Development, and related functions. The SVP ensures that Mission priorities are translated into actionable plans, measurable outcomes, and streamlined operations that drive impact for the 30,000 individuals served annually.
The SVP acts on behalf of the EVP, driving cross-divisional initiatives, managing executive priorities, and ensuring operational excellence, accountability, and alignment across programs, geographies, and stakeholders. Success will be measured by increasing our impact – in numbers and depth of services all leading to connect more people to personal independence and the power of work.
Key Responsibilities
1. Strategic Execution & Deputy Leadership
Serve as a trusted advisor and proxy to the EVP of Mission, representing the EVP in internal and external forums as needed
Translate strategic priorities into clear execution plans, milestones, and outcomes.
Lead change management efforts across Mission to support new initiatives, systems, and strategic shifts
Drive organization-wide initiatives and build systems/processes that advance Mission scalability, growth, innovation, and impact
Strengthen communication and collaboration across teams and leadership levels
Promote a culture of accountability, transparency, and continuous improvement
2. Cross-Divisional Integration & Operations
Lead coordination across Behavioral Health, I/DD Services, Workforce, and emerging initiatives to ensure consistent standards and integrated service delivery
Identify and address operational gaps, redundancies, and inefficiencies across programs and sites
Establish and institutionalize standard operating procedures (SOPs) to drive quality, compliance, and consistency
Partner with Finance, People & Culture, Compliance, IT, and Development to ensure seamless execution and alignment
3. Performance Management & Data-Driven Decision Making
Develop and oversee performance frameworks, dashboards, and KPIs across all Mission programs
Ensure alignment between program targets, contract requirements, and organizational goals
Lead efforts to improve data integrity, reporting accuracy, and real-time performance tracking
Provide actionable insights to EVP and Executive Team to inform decision-making
4. Project Management
Oversee a portfolio of high-priority, cross-functional initiatives (e.g., system implementations, program expansion, process redesign)
Build and maintain robust project management infrastructure (dashboards, timelines, accountability tracking)
Ensure initiatives are delivered on time, within scope, and with measurable impact
Drive a culture of discipline, follow-through, and continuous improvement
5. External Stakeholder & Partnership Management
In partnership with senior leadership, coordinate engagement with government agencies, funders, employers, and community partners
Ensure timely follow-up, communication, and alignment on external initiatives
Support the development and implementation of funding strategies, RFPs, and new program opportunities
Qualifications
10+ years of senior leadership experience in human services, healthcare, workforce development, or nonprofit management
Demonstrated experience overseeing multi-site, multi-program operations
Strong background in strategy execution, systems building, and operational leadership
Experience working with government contracts, RFPs, and regulated environments
Proven ability to lead cross-functional initiatives and influence without direct authority
Exceptional communication, stakeholder management, and executive presence
Strong analytical and data-driven decision-making skills
High emotional intelligence and political acuity
Preferred Qualifications
Experience in behavioral health, disability services, or workforce development
Familiarity with New York and/or New Jersey regulatory environments
Experience implementing enterprise systems (e.g., CRM, data dashboards, PM tools)
#IND1
We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!
If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at
[email protected]. We are happy to assist and ensure you have an equal opportunity to apply.
