Job Overview
Are you an experienced call center professional who loves mentoring others and creating an exceptional customer experience?
Helios and Sound Health Services is seeking a dynamic, high-energy Call Center Supervisor to lead our front-line patient access team! In this pivotal role, you will lead by example, managing a dedicated team of 5–10 patient care coordinators who serve as the critical first point of contact for our growing Ear, Nose & Throat (ENT) practice.
Why You’ll Love This Role
- Impactful Leadership: Empower and grow a close-knit team of 5–10 agents in a supportive, professional environment.
- Modern Technology: Work with top-tier tools, managing incoming patient communication seamlessly via the cloud-based RingCentral platform.
- Professional Growth: Anchor yourself in the stable, expanding healthcare sector with an elite medical specialty group.
What You’ll Do (Key Responsibilities)
- Inspire and Supervise: Lead, coach, and motivate your team to deliver exceptional service, compassion, and accuracy on every patient call.
- Platform Management: Oversee daily call flows, queue volumes, and digital communications utilizing the RingCentral system.
- Patient Champion: Directly resolve complex patient inquiries, navigate scheduling priorities, and ensure a seamless, positive experience for both our patients and clinical staff.
- Process Excellence: Maintain a fast-paced, highly organized workflow that keeps our specialty clinics running smoothly and on time.
What We Are Looking For (Skills & Qualifications)
- Proven Leadership: Prior experience supervising, coaching, or leading teams in a call center or high-volume customer service setting.
- Tech-Savvy: Complete comfort navigating modern phone systems (experience with RingCentral is a major plus!) and Electronic Medical Records (EMR).
- Expert Communicator: Exceptional verbal and written skills with a natural ability to diffuse stressful situations and solve problems on the fly.
- Fast-Paced Fluency: The ability to thrive and keep your team organized in an active, rapidly moving clinical operations environment.
If you are a passionate leader who thrives on turning every phone call into a positive connection, we want you on our team. Apply Now to submit your resume and launch your leadership career with Sound Health Services!
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Customer service: 3 years (Preferred)
Ability to Commute:
- St. Louis, MO 63131 (Preferred)
Ability to Relocate:
- St. Louis, MO 63131: Relocate before starting work (Required)
Work Location: In person
