EEO Statement:
The University of Nebraska at Omaha is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska at Omaha does not condone or tolerate discrimination. In support of this policy, the University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities and talents. These factors, along with our commitment to recruit, assess and select all candidates/employees using job-related criteria, ensure fairness, equal evaluation, and treatment in our selection decisions and processes.
Job Title
Parking Ambassador
Division
Business and Finance
College/Dept
Auxiliary Services
Department
Parking Services
Requisition Number
2026-00192
FTE (full-time equivalency)
62.50
Work Schedule
Monday - Friday 2:30 pm -7:30 pm (25Hr/wk)
Does the position provide the opportunity to work Remotely/Telecommuting?
No remote/telecommute opportunity
Appointment Term
12- 12/12 months
Is this position essential personnel according to the inclement weather policy?
No
Pay Information
$15.00 hourly
FLSA Designation
Non-Exempt
Position Summary
This position in Parking and Transit Services is a public-facing contact for customer service and is the first point of contact for many visitors, event guests, and visiting dignitaries from both the internal university system and the external community coming to campus needing parking for events and activities.
This position is responsible for controlling access to restricted lots by primarily operating the booth at the entrance of parking lot E, including using computer equipment, databases, software, mechanical gate controls, surveillance cameras, communication equipment and informational signage; greeting visitors with parking reservations to campus, allowing access to restricted parking when appropriate, and directing visitors to alternative parking locations when they do not have a reservation or parking lot volume forces overflow; collaborating with CEC and other departments and communicating with Parking and Transit Manager to determine potential overflow situations and actions; and, opening up lot space for bonus day parking for faculty, staff, and students by analyzing daily lot reservations, determining lot availability and status by optimizing and compressing data, and updating signage.
This position assists visitors by providing general information regarding parking for events and activities on campus; by having a familiar knowledge of campus including building locations, parking options, and parking rules and regulations; by communicating changes and resolving discrepancies as needed; by monitoring lot volume and determining overflow need and activation; and by collaborating with the Field Supervisor, Parking and Transit Manager, and other university departments to provide consistent, professional, and efficient parking service.
This position must function in a hospitable and patient manner; listen attentively to visitor questions and concerns; communicate information clearly; resolve difficult situations independently, with empathy and good judgement; and arrive for shifts in a punctual and reliable manner. Skills necessary to perform this job include, literacy, computer experience, customer service skills, mechanical aptitude, and conflict resolution skills.
