Business, Sales and Front of House Manager (“Business and House Manager”) $28 an hour / 35+ hours a week (Full time)
Sound Theatre Company is seeking a Business and House Manager to work directly with the Co-Artistic Directors, the board and a growing staff. This position is full-time, 35-40 hours a week, and will pay $28.00/hour. This position will report to the Co-Artistic Directors, and will be a key staff position in a growing theatre company, helping to move the company forward in business administration, sales, audience engagement and customer service. The new position combines two formerly part-time positions created into one full-time position with benefits. Benefits include one week of paid vacation, one week of non-paid vacation, access to partial health benefits, and medical and family leave per state law. We have provided $500 annually for professional development and hope to expand our benefits program.
Sound Theatre’s mission is to forge community through performances that ignite action for universal access, dignity, and social justice. We strongly encourage applicants from communities that are underrepresented in American theatre and arts administration. To that end, we want to highlight that if you do not have experience in some of the areas listed, please apply anyway! We will train the right person who wants to work within the collaborative ethos of the company. We intend to provide professional development opportunities, and hope that this position will grow along with the person in it.
Sound Theatre has been in operation since 2006, performing at a range of local venues and site specific locations. In 2021, we transitioned to a fully-paid 8-person staff after 15 years as a volunteer-run organization. Since 2024 Sound Theatre has been a TPS Resident Company producing in the Center Theatre at the Seattle Center Armory. Seattle Center is accessible by public transportation. Sound Theatre Company is a small-to-mid-sized theatre company with a $500,000 operating budget and offering year-round public programming.
Sound Theatre is known for excellence, recognized with over 20 Gregory Awards for Outstanding Achievement, including Theatre of the Year for four years. Sound Theatre operates through shared artist leadership: many disabled, LGBTQ+ and Black, Indigenous, people of color who have historically been excluded from traditional theatre, work together to generate new opportunities to create social change through transformative storytelling.
Core Duties and Responsibilities
These are the highest priority tasks that this position will be responsible for:
- Business, Finance & Administration Management
- Manage banking and process income and outgoing expenses (accounts payable and accounts receivable) with our IC accountant
- Maintain appropriate documentation for all revenue and expenses
- Maintain Customer Relationship Manager (CRM) ticket sales and fundraising data -collaborate with marketing and development teams. Audience View/Ovationtix
- Work with our accountant, Co-ADs and the Board Treasurer to monitor Budgeted vs. Actuals and update cash flow analysis
- Process bi-weekly payroll through Gusto, an automated system
- Manage the Sound Theatre Google Suite operations
- Monitor general e-mail address and phone messaging system
- Complete annual reporting and renewals (business licenses, insurance, memberships)
- Selected Human Resources management alongside Co-ADs
- Set up, attend and possibly lead digital staff meetings every Tuesday 10am
- Provide information and documentation for development and marketing as needed, particularly as it relates to other business management tasks and Front of House tasks.
- Front of House Management
- Facilitate all tickets sales, concession sales and financial reconciliation from all transactions
- Be present at the theatre for approximately 50 evening and matinee events a year, for set up 90 minutes before curtain and shut down at end of show. Production schedules are typically Thurs - Sun with occasional Mondays and single weeknight events.
- Oversee Concessions Manager, stocking, sales and reporting of concession sales
- Manage volunteer staff when needed and available
- Greet audiences to check in at performances and maintain relationships and communications with patrons as appropriate
- Work with STC and TPS staff to maintain lobby and performance spaces during performances as per rental agreements.
Additional Duties and Responsibilities
There are other areas that this position could take on as the employee gains experience and expertise, depending on the employee’s interest and the needs of the company. In some cases, the employee might direct the work of a volunteer or hourly staff member instead of being directly responsible for completing the task. They may liaison with board members and independent contractors (Accountant, grant writer, etc.). Sound Theatre is a proud member of Theatre Puget Sound (TPS) and Theatre Communications Group (TCG) and engages with these and other service organizations.
Physical Requirements
The position will primarily require working at a computer workstation in an office or remote setting. The Business and House Manager may need to navigate non-ADA compliant spaces, including spaces accessible only by stairs and/or ladders. They may need to manage and problem-solve lifting and transporting objects up to 50 lbs (for example: ladders, boxes, furniture). While parking can be expensive and limited, Seattle Center is accessible by public transportation. Traversing the large distances at the Seattle Center campus can be challenging for some people who require mobility devices.
Schedule, Location, and Work Environment
This position is 35-40 hours/week hybrid position, to be scheduled in coordination with the Co-ADs and other staff. Daytime, evening or weekend times may be required but not to exceed 40 hours a week. Depending on the needs of the employee and contingent on demonstrated strong performance, flexible hours and remote work may be an option.
Most of our administrative work is currently remote, but we do rent an office as a flexible workspace for the staff. Our office is an open office space in the University District, shared with another organization, with 3 cubicles (2 belonging to Sound) and a large conference table. It is located on the 2 floor, and there is an elevator. There is an accessible restroom. There is no kitchen/breakroom, although there is a refrigerator.
Sound strives for a casual, comfortable, and friendly work environment. This position will work most frequently and directly with the Co-ADs, and will also interact with the Production Manager on a regular basis. Other staff, volunteers, or artists may visit the office for meetings. This position will also interact with contractors, such as our accountant and development consultants, and board members, particularly board officers (president, secretary, and treasurer), primarily through e-mail or phone.
Required Qualifications:
- Skills:
- Highly organized, with excellent attention to detail
- Ability to communicate in a professional manner
- Ability to multi-task, and prioritize among competing tasks
- Basic computer literacy, including familiarity with spreadsheets
- Basic knowledge of accounting/math
- Ability to work independently and as part of a team
- Ability to maintain a positive and respectful work atmosphere
- Excellent problem solving and analytical skills
- Experience/Education:
- A high school diploma or equivalent
- Multiple years of administrative and/or sales experience
- Commitment to social justice and creating a radically inclusive theatre community
Desired Qualifications:
- A college degree is not required, but completed courses (high school, college, or other) in finance/business/accounting would be helpful
- Administrative experience (finance, development, box office) with a non-profit organization and/or theatre company
- Experience managing sales and customer service
Reasonable accommodations will be made to ensure that the person hired for this position is set up for success.
TO APPLY: Please submit a resume and brief statement of interest to Co- AD Teresa Thuman at using subject line “Resume – Business and House Manager” by July 15, 2026.
Applicants will be invited to begin the interview process based on application.
FOR MORE INFORMATION:
If more in-depth background about the Business and House Manager position is desired, applicants are welcome to reach out to Shermona Mitchell Co-AD at or Teresa Thuman, Co-AD at
Sound Theatre Company is an Equal Employment Opportunity organization. All qualified candidates will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law. We strongly encourage applications from members of underrepresented groups.
Pay: $50,960.00 - $58,240.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: Hybrid remote in Seattle, WA 98103
