About Us
At Crazy Four Books & Coffee, we strive for excellence to give every customer the “Hallmark” experience where they are the main character! We are a bookstore with a full service coffee bar creating a space where customers want to put their phone down and fully engage in their story. C4BC is more than just a place to buy books & coffee – it's where creativity meets community!
Job Summary
The Coffee Bar Assistant Manager is responsible for the daily operation and customer experience of the coffee shop location. This includes leading shifts, ensuring exceptional product quality and customer service, managing inventory, maintaining store appearance and safety, and driving growth. The manager acts as the primary representative of the brand, upholding company standards in all aspects of the business. We are looking for someone with experience to help us grow.
Requirements
- Must have an up to date Food Manager Handler certificate (or ability to get one)
- Available to work flexible hours that may include early mornings, evenings, weekend, nights and/or holidays
- Must be ready to work 40+ hours per week for full time
- Must be able to work at least 1 weekends a month
- Experience working in retail food establishments
- Ability to independently manage shift operations
- Excellent organizational and communication skills
- Passion for growing sales and providing excellent customer service
- Must have reliable transportation to arrive on time every time
- Familiarity with kitchen management, food production processes, and catering is a plus.
What We Offer
- Competitive pay based on experience: Full time pay after training period: $10-$13 / Hour + Tips. Depending on previous experience, there will be a training period with reduced pay.
- Weekly pay periods
- Future option for monthly bonus structure based on coffee bar performance
- Free on-shift coffee, bakery items, and other products (up to a maximum)
- Chance to help shape and improve a growing business
Our store operates from 7AM - 6PM Monday - Saturday. We are looking to expand into Sundays and operate later during the summer months.
General Responsibilities
- Team Leadership & Development: Manage a high-performing team of baristas. Audit team performance and implement corrective action when necessary.
- Operational Excellence: Maintain the highest standards of food safety, cleanliness, and operational efficiency. Ensure all equipment is functioning properly and maintain preventative maintenance schedules.
- Customer Experience: Cultivate a positive and welcoming atmosphere for all customers. Handle customer complaints and issues professionally and effectively to ensure satisfaction.
- Financial Management: Manage inventory, minimize waste, and drive sales to meet and exceed budget goals. Responsible for accurate cash management during shifts.
- Inventory & Ordering: Manage inventory levels for coffee, food, and cafe supplies.
- Compliance: Ensure the store operates in full compliance with all local, state, and federal laws and company policies, including health and safety regulations.
- Troubleshooting: Handle all daily troubleshooting when challenges arise to ensure smooth operations, such as technology, customer, or machine issues.
Key Tasks and DutiesDaily Tasks
- Open/Close Procedures: Oversee or personally execute comprehensive opening or closing checklists, including cash register setup/teardown, safe counts, and routine bank deposits.
- Staffing & Scheduling: Review the daily schedule and make adjustments for call-offs or unexpected volume.
- Floor Management: Act as the Manager on Duty (MOD), actively supervising the bar, kitchen, and service areas to ensure efficiency, speed, and quality service.
- Quality Control: Test coffee and food products throughout the day to ensure consistency and adherence to recipes/standards.
- Communication: Conduct brief pre-shift meetings (huddles) to communicate daily goals, promotions, or operational focuses.
- Cleanliness & Maintenance: Walk the floor to inspect for cleanliness, organization, and necessary repairs. Oversee general cleaning and sanitation tasks.
- Administrative: Respond to emails, and process daily shipping/receiving
Weekly Tasks
- Scheduling: Work with Manager to create and finalize the weekly staff schedule, ensuring adequate coverage and managing labor costs within budget.
- Inventory & Ordering: Conduct a detailed physical inventory count of key items (e.g., milk, core supplies) and reconcile physical counts with the inventory management system. Place primary orders with vendors based on par levels and projected sales.
- Store Audit: Perform a comprehensive store walk-through audit focused on cleanliness, product freshness, merchandising, and safety compliance.
- Menu Development / Creative: Contribute to new drink and/or food ideas. Create seasonal or special menus.
- Preventative Maintenance: Schedule and oversee professional cleaning (e.g., espresso machine descaling, deep cleaning, etc) or general maintenance/repair work.
Monthly Tasks
- Preventative Maintenance: Work with Manager to schedule and oversee any professional cleaning (e.g., espresso machine descaling, deep cleaning, etc) or general maintenance/repair work.
- Inventory Reconciliation: Complete a full, comprehensive inventory of all items (food, beverage, supplies) and reconcile physical counts with the inventory management system.
- Marketing/Promotions: Assist with content creation, marketing campaigns, or seasonal product launches.
Pay: $10.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
