We have listed the basic job duties below, please feel free to reach out to our team with any questions you may have about this position.
In this job you will be Helping Customers with
- Parts
- Questions
- Sales/Financing
- Equipment Repair Updates
You will be required to
- Answer Phones and Greet Customers
- Complete an assigned cleaning list
- Keep showroom and the stockroom stocked
- Order from distributors and receive in shipments
- Enter Work Orders & Estimates
- Ensure all equipment is checked in properly
- Call customers with important information
- Handle all financing paperwork to ensure private information stays private
- Follow rules and regulations regarding financial institutions
- Ensure checked-in equipment is placed in the correct place, safety in mind.
We are looking for someone with
-Customer Service Experience
-Microsoft Word and Experience/Skills
-Computer Experience
-Ability to Multitask
-Ability to Answer Phones
-Physical Capability to Transport Small Equipment (40 pounds and less)
-Some Knowledge of small engines/lawn equipment
**DISCLAIMER**
You will have a 90 day probationary period.
We are a family business and would love to add you to our family!
Summary
As a Customer Service Representative, you will be the first point of contact for customers, delivering friendly and efficient support via phone, email, and in person. You will handle inquiries, resolve issues, and coordinate with internal teams to ensure a positive customer experience. The role requires strong computer literacy, organizational skills, and clear communication, with a focus on accuracy and timely response. You will report to the Customer Service Supervisor and contribute to maintaining high satisfaction and smooth administrative operations. Your baseline experience in clerical tasks and office procedures will support everyday responsibilities.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- List 3 things that motivates you at a workplace.
- Can you describe a time where you had to manage multiple customer requests at one time? Phone & In-Person. How did you handle it?
- Describe a time where an angry customer kept talking over you. How did you handle the situation? What was the outcome?
- What do you dislike about working in customer service?
Ability to Relocate:
- New Bern, NC 28560: Relocate before starting work (Required)
Work Location: In person
