Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, addressing inquiries, and resolving issues in a timely manner. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to work efficiently in a fast-paced environment.
Responsibilities
- Engage with customers through various channels, mainly in-person, face-to-face, but at times, over the phone to provide assistance and resolve inquiries.
- Manage and follow up on leads in-person to ensure customer acquisition and satisfaction on behalf of our brands.
- Maintain accurate records of customer interactions and transactions in our database.
- Demonstrate excellent communications skills while ensuring a positive customer experience.
- Collaborate with team members to improve service delivery and address common customer concerns.
- Provide feedback on customer trends and issues to management for continuous improvement.
Requirements
- Proven experience in a customer service role is preferred.
- Strong sales skills with the ability to upsell products or services when appropriate.
- Proficiency in data collection and use of tablet
- Excellent verbal and written communication skills; bilingual candidates are highly desirable.
- A professional demeanor with strong problem-solving abilities and attention to detail.
- Work well within a team environment.
If you are passionate about helping others and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Type: Full-time
Pay: $680.00 - $990.00 per week
Benefits:
- 401(k)
- 401(k) matching
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
Work Location: In person
