As a Whimsy Intermodal Dispatcher you’ll ensure the timely and proper delivery of Containers. You’ll work with all Whimsy driver’s and owner operator’s and 3rd party fleets to deliver loads and coordinate with Operations Specialists on any exceptions. You will also be responsible for maintaining accurate data, tracking and tracing loads using mobile application and GPS data, maximizing driver satisfaction and efficiency is a priority for you. Shift times for this position are 10PM-6AM, Monday through Friday.
Duties
- Assign drivers to loads according to delivery plans in order to maximize efficiency, customer satisfaction, and driver opportunity
- Ensure that drivers are complying with industry and company standards and protocols
- Inbound/outbound scheduling for optimal yard efficiency
- Work with Operations Specialists to determine the itinerary for approved shipments
- Provide support for the preparation and clearance of import shipments
- Guide and help drivers' problem solve and resolute drivers' contact issues (primarily via text, phone or e-mail) in a timely and appropriate manner
- Anticipate, identify, and resolve problems that delay the release or delivery of containers
- Rail billing and paperwork for various railyards
- Continuously improve operational processes to gain efficiencies and reduce issues
Key Qualifications
- High School diploma/equivalent, Bachelor's degree preferred
- A minimum of 2 years hands-on intermodal dispatch experience
- Understanding of applicable safety and commercial regulations
- Multi-tasking skills in a fast-moving and changing environment
- Excellent written and verbal communications and ability to perform with grace under pressure
- Passion for problem-solving
Work Remotely
Job Type: Full-time
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Experience:
- Dispatching: 2 years (Required)
Work Location: In person
