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Receptionist

Dane County -
Madison, WI

Job Details

$15 an hour

Qualifications

High school diploma or GED
Public relations

Full Job Description

Job Title: Receptionist

Reports to: Customer Service Supervisor

Hours: Ft and PT positions available. Evenings and weekends required

Pay Rate: $15/ Hour

Scope of Position: Customer service position dedicated to helping people help animals. This is
achieved by ensuring timely response and resolution to incoming requests and other communication

from pet owners and other members of the public who seek assistance via the services offered by

DCHS.

Duties and Responsibilities:

Compassionate and Effective Communication with the Public and Coworkers 60%

Answer all phone calls, messages, and emails promptly and professionally.

Greet and direct the public in a polite and prompt manner.

Take down messages and/or transfer calls to the appropriate parties.

Review our procedures and policies with the public in a positive, compassionate, and honest

manner.

Communicate effectively and completely on all paperwork and all electronic documentation with

proper dates and initials or signatures.

Communicate and work with other departments to manage daily tasks and problem-solve.

Complete other calls as requested, such as following up on Lost/Found reports

Data entry and Management 30%

Locate and interpret animal medical and behavioral information.

Enter person and animal info, create memos, create appointments, and upload files.

Lost & Found Reports: Entering initial data received by owners and finders, cross-checking stray

animals and found animals with our lost reports, following up on old reports to see if the animals

were returned and to check on animal status, and various tasks to keep this report managed and

up to date.

Record all pertinent information regarding interactions with people and animals.

General Duties 10%

Maintain a clean, organized workspace and welcoming environment.

Maintain a positive attitude and presentation to contribute to a great work environment.

Daily opening and closing duties, including deep cleaning of soiled areas.

Proper organization and filing of documents and paperwork.

Additional Job Duties

Comply with all DCHS policies, procedures, and protocols

Become familiar with shelter operations

Be a resource to and assist volunteers.

Other duties as assigned

Qualifications/Requirements:

High school or equivalent education. Experience with animal handling and/or customer service

preferred.

Must be 18 years of age.

Computer proficiency required, including ability to use laptops, tablets, and signature pads.

Fluency in Spanish and ASL highly desirable.

Team oriented with excellent public relations, communications skills, & organizational skills

Ability to multi-task & work under pressure.

Critical evaluation and observation skills.

Ability to squat, bend, reach, lift and carry 50 pounds safely, and be active on your feet for 8 or

more hours.

To Apply:

Please fill out our online employment application and include your resume.

At Dane County Humane Society, we know our work of helping people help animals directly benefits

from having a diverse and inclusive workforce. DCHS is proud to be an equal opportunity employer that

strives to represent the community it serves by employing people with a variety of backgrounds,

perspectives and skills. Diversity and inclusion are celebrated and embraced at Dane County Humane

Society. We will not discriminate against or give preference to any person because of race, color,

religion, age, sex, national origin, handicap or disability, ancestry, sexual orientation, gender identity or

expression, marital status, arrest or conviction record, genetic information, veteran status or other class

protected by applicable law. DCHS puts people first and we are happy to work with employees and

applicants to remove barriers and put any necessary accommodations into practice.

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