At WorkForce WV, this position is in the Field Operations unit located in the Morgantown local office. This position interviews employers, job seekers, and claimants to obtain information related to unemployment benefits or job placement. Enters data accurately into the system. Explains unemployment benefits as it pertains to unemployment law to customers. Processes job orders and follows-up with employers. Process appeals. Takes phone calls from customers and employers on the agency’s phone system. Learns about partner agencies and completes proper referrals. Follows agency policies and procedures. Performs other related duties as assigned.
Training: High school diploma or the equivalent.
AND
Experience: Two (2) years of full-time or equivalent part-time paid employment.
OR
Substitution: Successful full-time or equivalent part-time study from an accredited college or university may be substituted for the required experience at a rate of thirty (30) semester hours for every one (1) year of required experience on a year-for-year basis. Vocational school training may be substituted for the required experience at a rate of 1080 clock hours for every one (1) year of required experience on a year-for-year basis.
